KissMetrics: Avoid if you have single-page apps
September 15, 2015

KissMetrics: Avoid if you have single-page apps

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Medium

Overall Satisfaction with Kissmetrics

We have a SaaS platform and use Kissmetrics to track how our users use our product.

Pros

  • Ability to import external data sources
  • Reports

Cons

  • They don't handle single-page apps well at all. We've struggled with workarounds for awhile, but it's pretty painful. Their support has stated this is not on their roadmap. Kissmetrics is great otherwise, but we're actively looking at alternatives because of this issue.
  • It has helped us improve our platform for our customers.
If it's not a single-page app and there's no chance it will become one, I would recommend them. But given the direction the web seems to be going, adopting Kissmetrics would be painting yourself into a corner. In general, I would look elsewhere until their support of single-page apps and dynamic content improves.

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