A no-brainer for SMBs ready to scale
March 06, 2026
A no-brainer for SMBs ready to scale
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Klaviyo
Klaviyo proved to be a key tool in our migration to a new ecom platform and relaunch of our DTC business. The onboarding easily allowed us to import our existing mailing list and warm it up, and their team assisted us in developing proper pre and post sales flows, along with transactional messages that were more robust than what our ecom platform offered. Klaviyo provided a source of truth that integrated fully with our ecom platform and allowed us to accurately track activity and tag customers with relevant data.
Pros
- custom contact tagging, allowing additional data to be added to contacts based on forms, emails opened/clicked etc.
- flow building visualizer, makes it easy to create if/thens
- custom report building
- great customer support availability, chat support can usually be reached in minutes for questions and issues.
Cons
- Report builder is unintuitive, could use drag-drop functionality
- MFA expires every 24 hours - it would be nice to adjust the frequency
- Editing templates while setting up a campaign gets a little confusing, sometimes it's hard to tell what step in the process we are, resulting in looping through the config several times.
- Increased our returning customer % significantly
- Allowed ease of remarketing to highly engaged customers
- Made expanding campaign plans easy and effective
- Shopify
The native Shopify x Kaveri integration is very good, proving extremely effective for passing data between platforms and customizing data points. The integration itself is simple to install and authenticate.
Klaviyo helped us confirm our hypothesis about our customers wants and habits when it came
to repeat purchases and color preferences, with data on email clicks and linking behaviors to individual customer profiles for deeper analysis.
to repeat purchases and color preferences, with data on email clicks and linking behaviors to individual customer profiles for deeper analysis.
Retention, upsell/remarketing, and social engagement have all thrived using Klaviyo.
- Attentive Mobile
Klaviyo feels enterprise-grade while being affordable and accessible to the little guy. They have a long- standing history of deep integration and improvement, with a stable team and platform to back up the service.
Do you think Klaviyo delivers good value for the price?
Yes
Are you happy with Klaviyo's feature set?
Yes
Did Klaviyo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Klaviyo go as expected?
Yes
Would you buy Klaviyo again?
Yes
Comments
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