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Cybersecurity training made easy!
September 21, 2020

Cybersecurity training made easy!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We began using KnowBe4 as a test for just a few of our IT staff, and it's grown to a full-blown training system for the entirety of our user base. Basically anyone that has an internet-accessible email address is training on it. Anyone with a chance to be reached by a phisher or spammer gets trained and ready.
  • Easy to understand the topics by users
  • Well made videos
  • Thoughtfully made testing
  • More cyber security tools
  • Better email client integration
  • Automated phishing uploader
  • Our helpdesk saves time fixing computers that get infected
  • Users save time identifying phishing messages
  • Admins save time manually testing phishing messages
Support is friendly, quick, and knowledgeable. The web site has a good knowledge base as well but could be a little more expansive. Since the system was purchased and configured for us, we have not had to call support a whole lot, but when we do, our issues are mainly taken care of the same day.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Having users who know what to do with a potentially malicious email is extremely valuable. Keeping them on the bleeding edge of security research, but in a way that they can grasp and use, is beyond valuable. I also appreciate the multiple content publishers as training doesn't always feel the same. It's varied and keeps the user interested.
User management is handled all in the web GUI online. It's not hard to get your entire user base uploaded and registered. It does take some convincing to get everyone to log in and create their passwords, but once management backs you up they get it done. After that, all they have to do is start their assigned training!
Getting requests for reports and metrics from managers looking for their weakest link is no longer a chore. You can pull up a list of everyone and their scores in no time. Also, the security team can see which users may need more training and get it set up easily as well.
KnowBe4 Security Awareness Training is widely regarded as among the best security training tools for the majority of users, and it shows. The diamond tier may be pricey but you get a ton of usability from it. I'd continue that by recommending it to almost anyone with interface-facing email addresses or who might be targeted by hackers.