A comprehensive set of tools at a fair price.
January 23, 2021

A comprehensive set of tools at a fair price.

Marc Stefaniu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We search products / artifacts from the rich library available from KnowBe4 [Security Awareness]. Then we copy and brand those of interest for our company, then we publish them on the internal intranet. We communicate by email to all staff that a new security awareness artifact was just posted.
Reviewing the posted material is highly recommended, but not mandatory. The Information Security staff is available to provide clarifications and answers for any questions from the company staff.
  • Their library of security artifacts is easy to search for an appropriate topic
  • The library covers a very broad range of security relevant topics
  • The majority of the artifacts are well designed for a non-technical audience, and avoid technical terms that could create barriers to understanding.
  • The artifacts (e.g. short videos) can be branded with the company logo, so they integrate well in the internal communications standards promoted by the company.
  • The product library is already pretty up to date on security threats. It should continue to bring artifacts relevant to the most recent threats and trends.
  • There are not sufficient role-specific training artifacts, like do and don't examples for roles such as: HR partners, lawyers, finance dpt staff, project managers, system administrators, business leaders, board of directors members, etc.
  • We are running quarterly phishing exercises. A key benefit of the KnowBe4 awareness artifacts was the enterprise overall score on the phishing exercises that has been consistently better that industry averages by several percentage points.
  • The evidence that a robust security awareness program is in place (based largely but not exclusively on KnowBe4), has contributed to meeting audit and regulatory requirements.
  • The evidence that a robust security awareness program is in place (based largely but not exclusively on KnowBe4), has contributed to obtaining a high score in a 2020 assessment of the company's security program maturity level. This assessment was conducted by a qualified third party that looked at several aspects of the awareness program and provided very positive comments.
We selected based on:
- product / artifact numbers
- videos duration
- range of topics covered
- annual cost

- Maintains the interest of the target audience.
- Makes it easier to find the most appropriate artifacts (based on size, format, etc) for our company
We do not manage users within the platform.
Just search for the right artifacts and download them for internal company use.
We are not using any metrics within the KnowBe4 platform.
[KnowBe4 Security Awareness Training is] well suited for general awareness programs that increase the likelihood that non-technical staff members will recognize security threats and avoid risky behaviors.

Less suitable for communicating specific company policies and procedures (e.g. company specific BYOD standard), or for technical training of IT and Information Security specialists.