KnowBe4 has become a necessity for our organization
February 10, 2022

KnowBe4 has become a necessity for our organization

Bill Runion | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Phishing Security Test Campaigns

Overall Satisfaction with KnowBe4 Security Awareness Training

Our primary focus is employee awareness of phishing email and end-user cybersecurity training. We send out an automated monthly communication from KnowBe4. We use it for new and annual employee training in regards to cybersecurity. We track training completion and progress. We also use the Phish Security Test Campaign and automation to ensure compliance training.
  • Automating Phish Test to group training
  • Providing Great content that can be communicated regularly
  • Training Content Library is updated regularly and has rich content
  • It takes some work to understand the automation of training & communication; not intuitive.
  • It has directly impacted our insurance premiums.
  • The awareness of cybersecurity within our company has greatly improved.
  • The confidence of users to identifying a risk has improved as well.
I have not had an opportunity to evaluate KnowBe4 against other options as I inherited this responsibility. Our cybersecurity vendor has high praise for what KnowBe4 does.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?


The fresh content has been on target with current risks and is critical. It has helped keep our users very aware without overly impacting their available time. KnowBe4 has become a necessity for our organization.
Our user's account list is tied to our Active Directory system and updated nightly.
The phish test click-thru rates are important, as well as, being able to monitor user training and progress. The user surveys have also helped us identify when training content is most helpful.
The combination of Phish Security Test Campaigns that allow an automated setup for training is very helpful. The phishing campaigns are updated regularly to provide real-world current risks. It would be helpful if the monthly suggested phish campaign would also tie together with specific suggested training, to highlight the specific risk in the phishing email.