Phish your users in a good way
Updated March 01, 2022

Phish your users in a good way

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 Security Awareness Training to run our continuous test phishing campaigns for our staff. All users are sent at least one test phishing email, and depending on their responses, they are allocated KnowBe4 Security Awareness Training if they fail the test. The campaigns are super easy to set up, and the content of the test emails are very realistic and provide a good challenge for our staff.
  • Updating their training content
  • Providing technical support when your stuck
  • Phish Alert functionality is brilliant in reporting suspected phishing email
  • Add more reporting templates
  • Improve API functionality by adding more reporting endpoints
  • Improve data extraction options when migrating databases
  • Improved phishing awareness culture across the business
  • Improved our staff reporting habits
  • Improved security team visibility on incoming malware and shortened the time to react to the incidence
They are a very responsive and helpful support team. Their ticketing system is modern and flexible, and their response times are quick. On average, I received help within 2 hours of my questions being raised. Their engineers are very professional and knowledgeable about the product and do not rush the customer just so they can close their support tickets.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?


It's very easy to configure and maintain the portal. The documentation provided is kept up to date and is simple to follow. Some of the layouts, like user management, are a bit off from where you would expect, but with time the admin gets used to it. Their AD Sync functionality works brilliantly and simplifies user management without ever manually adding or removing users to the platform.
Well suited if you want to set up automated security training for your staff as it requires minimum maintenance and interaction with the portal if all the training and campaigns are correctly set up in the first place.
However, it's not suited if you want to run more hands-on practical training for your staff.

Using KnowBe4 Security Awareness Training

2500 - Staff across all business functions use knowbe4 for security phishing awareness training.
Ad hoc departmental training on various security topics including Ransomware, Social Engineering etc are also performed using Knowbe4 mod4 training store.

2 - It is supported by an individual from Service desk team and escalated to Security Analyst if required.
  • On Going phishing awareness training
  • Annual security awareness training
  • Raising awareness for social engineering attacks
  • Good content for regular security newsletters