Excellent platform and service for Cyber awareness training and testing
March 18, 2022

Excellent platform and service for Cyber awareness training and testing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use it as a tool to train users on what to look out for from phishing scams. We do mandatory training for all users. Targeted training to high-risk departments like Finance. We do simulated phishing attacks. We do annual awareness proficiency tests to gauge the level of risk our users put the organization at and have objectives set around reducing that risk. We also target other specialist groups such as those traveling with specific training modules.
  • Good video training modules, informative and fun
  • PhishER platform to deal with threats quickly and automated
  • Customer success teams that follow up regularly to ensure you get the most from the product
  • Inbuilt project plan that gives you targets to reach by certain dates to ensure you utilize the full system and stay active
  • Poster campaigns are not great quality
  • Being an admin you can't get the genuine user experience as the links sent out for training and tests don't work the same way as non-admins
  • Helps with cyber insurance
  • Automates dealing with emails that are a threat
Really good. Always responsive and happy to work with you and do screen shares etc. Also, the knowledge base is really good and usually has the information you would need

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It's all quite user-friendly, easy to navigate, and clear with what it shows. It would be good to be able to drill down more within the platform, I often export reports to Excel and find information that way.
Great, friendly, plenty of time for you and just nice to deal with. The setup was done really quickly
It was all as stated when negotiating.
For any organisation I feel it's necessary to make users aware of the possible threats you are faced with and how they can help protect the company. Therefore recommend it to anyone. Good training modules, with really insightful information. Good variety of lengths so you don't need to have someone watch a full hour video, there are 10-15 min videos that are just as useful