Item: KnowBe4 Security Awareness Training
Rating: 9
Author: Brian Lee

Use Cases and Deployment Scope

We mainly use the Training module to train users on Security Awareness, Phishing in particular.

Pros and Cons

Library content is ever-expanding
Really drives home the training in a fun and engaging manner. Our employees enjoy the process, even being phished.
There is training to fit all needs, levels of experience, industries, etc.

Haven't used the service in a while, until recently, so I'm not sure of what may be different.

Return on Investment

When users realized they were being phished, awareness skyrocketed and employees became much more careful when evaluating email messages. Our phish percentage dropped from an initial 26% to a current 10.3%.

You are assigned someone at KnowBe4 to be your internal contact. They are very friendly and ready to help; getting users into the system, setting up campaigns, interpreting reports, follow-up for any needs. Very efficient and helpful, especially to a newcomer. KnowBe4 makes it easy to come into the program knowing very little, then get up to speed.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Usability

KnowBe4 is relatively easy to manage and use. It looks a little overwhelming at first because they have so much to offer, but it takes a short time to become familiar with the basics. After that, the learning curve is not difficult at all.

Likelihood to Recommend

I used KnowBe4 at my last position and convinced my current employers that we need our employees to have this knowledge. Employees don't mind the training, with much-expressing enjoyment at the variety. Something to appeal to everyone, which makes it much more palatable for 'required' training.

Yes to KnowBe4

Software Version

Modules Used

Overall Satisfaction with KnowBe4 Security Awareness Training