Kronos Workforce Ready - Arguably the Worst Application You Could Choose
Updated June 05, 2017

Kronos Workforce Ready - Arguably the Worst Application You Could Choose

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kronos Workforce Ready

The application support team cannot fix issues they state are clearly 100% on them to fix.
The Kronos workforce ready product is currently being used by our entire company in some capacity. The majority of users manage their benefits within the application, managers conduct reviews, and HR handles personnel data and onboarding through it.

Pros

  • The application handles two step logins seriously, requiring an e-mail and a phone number to login. This is great for IT savvy employees.
  • The application allows users to feed digital turtles when they are logged in.

Cons

  • The implementation team, especially those involved in creating exports to third party vendors, could be better dedicated. The exports that were created for us failed before implementation was over, and are still not operating correctly even though the product has been running for over a year.
  • The onboarding application could work as described. Certain interfaces within the onboarding piece of the application, like a mass hire approval, or approval for different steps within a workflow do not work. Our company has yet to be able to use this piece that we have been paying for over a year although the Global Support Team continues to tell as the application developers are testing this piece and they will have a solution soon.
  • The project management team could respond to issues with their warranted level of seriousness. Our project manager was replaced halfway through the implementation as the project was 6 months overdue. The second project manager didn't respond to issues that were business critical in a timely manner. Our team's daily work was doubled due to these lack of responses.
  • We have had a negative impact to managing data between WFR and our payroll system. This is due to an interface that the implementation team and KGS cannot get to operate correctly.
  • We have had a negative impact to managing employment data between WFR and our time and attendance system, which is Kronos WFC. This is due to an interface the implementation team cannot setup, which is ironic as the two systems are both operated by Kronos.
  • We have had a zero impact, labor hour wise, on onboarding as the WFR module doesn't operate. However, this is a 100% negative ROI as we are paying for a module that we cannot use even though KGS and the implementation team states the issue is entirely on Kronos' development team.
Initially, we decided with WFR over Paycor as we had Kronos' time and attendance module in WFC. Kronos does a great job of managing time and attendance but an absolute horrible job of anything else. Were we to know this before we made the selection we would have chosen Paycor.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
The existing relationship with the vendor and their reputation, along with the initial testing and sales pitch, gave us the reasons we needed to select the product. However, the WFR application doesn't perform as sold, it doesn't even perform as it does in test. The product simply doesn't perform.
I would not recommend this application to anyone. In fact, I would venture to say I would gladly steer people away from this product. The experience with the implementation team was a lesson in mismanagement. We went well beyond the timeline set forth by Kronos, based on their discovery, by almost a year. The application is still not functioning as it should. Our imports and exports to our benefits providers do not have the complete data. Our imports/exports between internal applications, like time and attendance or payroll, do not capture 100% of the changes. We are not able to use the onboarding application at all due to an issue that Kronos Global Support says is entirely on developers and is no fault of our own. This product has been more of a hindrance than it has helped.

*6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.

UKG Ready Feature Ratings

2.0
Employee demographic data
3
Employment history
Not Rated
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
5
1.0
Pay calculation
1
Support for external payroll vendors
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
Not Rated
1.0
Approval workflow
1
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
3.5
View and generate pay and benefit information
6
Update personal information
6
View job history
1
View company policy documentation
1
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
6
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
1.0
Corporate goal setting
Not Rated
Individual goal setting
1
Line-of sight-visibility
Not Rated
Performance tracking
1
1.0
Job Requisition Management
1
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
1
Notifications and Alerts
1

Using Kronos Workforce Ready

1000 - The majority of our users interface with the application to change payroll and benefit information, managers use it to handle reviews, and HR uses it to manager payroll and employee data as well as onboarding.
15 - We have two IT people for the interfaces between WFR and other applications, we have 3 HR employees who handle logins, reports, managing workflows and other aspects of the system, we have 10 users that handle the other aspects of workflows and the system from an HR perspective.
  • Onboarding
  • Performance Reviews
  • Benefit Management
  • We have not been able to use the product fully, so that is very unexpected.
  • Were the onboarding piece to function at all, we could use that.
We have begun looking for other vendors to supply this products need as Kronos WFR cannot deliver the suite of applications which it should with this product.
*6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.

Comments

  • Holly Bouffard | TrustRadius Reviewer
    Holly Bouffard
    (Vendor Representative) commented 8 years ago
    Thank you for bringing these issues to our attention, and for taking the time to speak with us over the phone about the problems you’ve experienced. I apologize that your experience was not up to the standard that we have set for our implementations. We appreciate your candid feedback and have brought this to the attention of our key implementation stakeholders and we believe that your feedback will positively impact our implementation processes. Sincerely, Holly Bouffard Workforce Ready Community Manager holly.bouffard@kronos.com

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