Honest and fair review, positives and negatives

I believe the set up could be handled much better and more personalized for companies that have more objects to work around.

Using the reports have been amazing, not only for the Human Resource department, but we have also been able to easily assist accounting and payroll. The reports that are set up are fantastic and the ease of setting up new reports is stellar. It is also very good that we can track timesheet change through the utility drop down. Albeit, there could be minor improvement to see how all of the changes occured.

Unlike our set up process, the support case request is an essential tool. We have been assisted far more by the help desk than the original set up team. We know that we did not even finish some of the items before we were pushed to go live. The help desk however has been able to quickly resolve issues with our system.

There are a lot of ways that WFR has streamlined the payroll process for us. The reports module is fantastic, in that it can be modified to any information you need to track. The ease of use is just not there. The set up portion should include assistance to guide professionals through step by step instruction for key issues that may arise or changes that may need to be made in the future. The online videos just were not what we were capable of completing at the time. They are long and drawn out, making them too time consuming for a busy HR department.