WFR: all you'll ever need

We have 4 different types of employees and each is very unique in how we track their time. WFR was able to handle each one remarkably. The level of detail in which you can customize pay rules, work flows, time off requests, etc. is handled well. The user interface is simple for all levels of users.

WFR has everything I need (and more) to do my job easily. Kronos has really listened to the user community and made the program intuitive for users and administrators. Adding/removing fields from screens (reports) is super easy. Making mass changes to employees is awesome. We have numerous data imports and exports getting data from our other systems. WFR is very integrate-able which helps keep information synced across multiple systems.

The Kronos user community can answer questions w/o having to go to support. Very helpful & willing to share knowledge. Training classes offered during our transition were helpful and well lead. WFR internal documentation is very detailed and clearly laid out with nice visuals and step-by-step instructions. The Kronosworks conference was the best conference I've ever attended. First-hand access to product line managers and industry experts was amazing.

Be prepared to make your business processes match what WFR does & not vice versa. WFR is capable of handling nearly everything we can throw at it with some tweaks to our processes. Some things can be kind of customized but the days of paying for it the way you want it are gone, which does save you when it is time to upgrade versions/releases.

WFR has been able to meet our regular functionality and our special cases within the "out of the box" product. Thus far it is great!

DO NOT attempt to go live too quickly. Sales sold us on 100 days from contract signing was doable. We postponed go live 3 times because everything was not ready. We did not have enough time document the new functionality & train end users. Almost 3 months later we are still working through export issues, minor setup issues, adequate time for system admins to get comfortable with the system.

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.

WFR is extremely configurable. From imports to exports, how punches are interrupted, how to calculate time, pay rules, time off requests are good but could use more personal customization.

WFR is very customizable. Only a few things are off limits....surprisingly the most basic screen, the employee time sheet, IS NOT able to be changed. Almost every screen/report users can add/remove fields. Menu setup is fairly easy with the exception multiple versions of a report CANNOT be directly linked to. They are supposed to be updating this in a future release but at the moment it is cumbersome for users to switch to different versions of the report.

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

We have noticed only a few slow page loading issues while being live on WFR. Most pages load as fast or faster than our in-house hosted systems.

Pretty easy to setup an import. WFR provides easy to understand (very detailed) templates you can review before setting up the import file.

Kronos was very attentive of our need to reduce cost unless it came with a solution that gave us more. Moving to WFR reduced our in house servers while gaining functionality / modules. Sales was quick to answer all our questions. They connected us with several other K12's to hear how they were using WFR.

Our sales rep left after we signed. Then we were bounced between 2-3 others before our area rep was hired. The process was OK, but not ideal. Since then our rep has been attentive but not pushy....maybe a little less active in the process than I'd liked. We didn't get exactly what we were sold/demo'd. The implementation team has done their best to make it work.