Horrible Experience with Lead Forensics
December 11, 2020

Horrible Experience with Lead Forensics

Austin Grammon | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lead Forensics

We signed up with Lead Forensics with the promise of identifying leads from visitors on our website. While this is true, it's a fraction of our visitors for one thing, and the information they supply is no better than a simple Google search. Not to mention since there is zero personal detail about who visited the site, if it's any degree of sizable organization it's entirely useless since you have to go through the entire cold process anyway.
  • Selling you the tool
  • Over-promising and under-delivering
  • High pressure sales tactics
  • Locked-in contracts at an extremely high price for the "value"
  • Horrible customer service
  • We've lost thousands of dollars
  • Locked-in to contract despite communicating that the tool was a bad fit

Do you think Lead Forensics delivers good value for the price?

No

Are you happy with Lead Forensics's feature set?

No

Did Lead Forensics live up to sales and marketing promises?

No

Did implementation of Lead Forensics go as expected?

No

Would you buy Lead Forensics again?

No

I don't believe most people will get value out of the product. Even with a massive team and budget the data that you get from Lead Forensics is sub-par at best and provides nothing actionable.