Lead Forensics ideal for UK SME
October 18, 2024

Lead Forensics ideal for UK SME

Rebecca Coldicott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lead Forensics

We started using Lead Forensics at the start of the year, initially to help support lead qualification and generating more enquiries from opportunities at the top of the funnel. The process has worked smoothly on the whole and we found the best value from coordinating with more products and services they offer, such as the prospecting service, integration with our CRM and the chat function.

Pros

  • Dedicated support team
  • Efficient product
  • Data and reporting

Cons

  • Feature requests in prospecting portal
  • Client view of product roadmap
  • Client day to day engagement
  • ROI from projects quoted
  • ROI from projects won
  • Ability to be an extension to our team and extend resources and capabilities to deliver more
Easy to use. The only area I'd mark down slightly would be the lead / prospecting area but it's still very functional
I had previous experience of the product so the selection process was more about integration with our new CRM and the ability to be able to set up quickly and the onboarding team were fantastic

Do you think Lead Forensics delivers good value for the price?

Yes

Are you happy with Lead Forensics's feature set?

Yes

Did Lead Forensics live up to sales and marketing promises?

Yes

Did implementation of Lead Forensics go as expected?

Yes

Would you buy Lead Forensics again?

Yes

Lead Forensics suits a business well where there is a dedicated sales and marketing team to maximise the opportunities generated. For busy SMEs you might find more leads are generated than you can handle easily, although that's a good problem to have! We have found response time to opportunities to be really important.

Lead Forensics Feature Ratings

Web Analytics
8.2
Traffic Reporting
8
Lead Conversion Tracking
8
Behavior Analysis
8
Bounce Rate Measurement
8
Device and Browser Reporting
8
Pageview Tracking
8
Event Tracking
8
Reporting in real-time
10
Referral Source Tracking
8
Customizable Dashboards
8

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