ADR perspective over 2 years!
April 18, 2019
ADR perspective over 2 years!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LevelEleven
It's only being used on the ADR team to measure our metrics across Dials, Personalized Activities, SQLs, and Pipeline Opportunities. We also integrate it with the Highspot platform to measure our email open rate, customer engagement, etc.
- SFDC integration. Having the metrics on the left-hand side of the CRM is useful. As someone who lives in CRM, I can see real-time what my metrics and output is throughout the week.
- Visibility into team metrics. Great to compare and contrast how I'm doing in relation to the team.
- I've noticed a decrease in the speed of my browser experience. The plug-in has slowed down my page loading times for SFDC.
- I don't use the coaching feature at all - it's not something that is emphasized for our team.
- The LPI leaderboard scores are still vague - not sure what goes into those metrics and how they make sense.
- The business value has come from productivity from our ADR's. Being able to track metrics and gamify has led to a higher number of conversations and meetings set.
- We tried using the coaching aspect of the tool for performance reviews and it was more buggy than expected. It wasted time rather than getting the information from our reps to managers.