Beginning Impressions - Lifesize Video Conferencing
Updated January 17, 2018

Beginning Impressions - Lifesize Video Conferencing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

We are currently looking at using Lifesize Video Conferencing to enhance distance learning and virtual field trips for students as well as a tool for staff to communicate and collaborate in small groups.
  • Easy to use
  • Less "IP based" and more "people based" on surface
  • Smaller product categories than other companies make choosing the right product easy
  • Currently no view only mode for conferences via web browser
  • Would like more roles available to be assigned to users rather than just admin vs. user
Small conference rooms are where this really shines I believe.

Lifesize Video Conferencing Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
Participant roles & permissions

Using Lifesize Video Conferencing

  • Vendor calls, even phone only
Information Technology - testing phase

Evaluating Lifesize Video Conferencing and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Usability of the the product was key. It had to be simple for anyone to pickup and know how to use without IT training.

Lifesize Video Conferencing Support

Very friendly and quick to help, also does a great job providing detailed troubleshooting steps.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Not Sure - We had additional support for hardware just in case, but felt not need for a premium support service as the standard support was more than adequate for us.
No - Never experienced a bug to report
We had some issues early on with trying to determine the cause of the call freezing and was quickly connected to a video call with a tech to help diagnose this.

Lifesize Video Conferencing Reliability

Relationship with Lifesize