Lifesize - Simple to use for the smaller office
Updated January 16, 2018
Lifesize - Simple to use for the smaller office
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lifesize Video Conferencing
We have been using Lizesize for 8-10 years here. We are using our 5 room units and 10 cloud licenses across all of our offices and user base. When users are away from the office or on vacation they are still able to easily join a meeting at our HQ. I think the ease of use is the best feature. Anyone, anytime can join a call without IT involvement.
- Easy to use
- Good quality for the price point
- Simple to set up
- User interface could be cleaner
- Not all products work with the cloud product
- Slow to update
Lifesize Video Conferencing Feature Ratings
Using Lifesize Video Conferencing
3 - We use our in house Help Desk staff to manage the users and the actual video conference units. They range from a junior tech to a senior infrastructure engineer. Since we are a smaller firm we need everyone to be able to assist when needed. Basic skills are all that is needed to support the users.
- Video conferencing
- multi party phone calls
- conference calls
- collaboration is up
- we have used this for all company meetings
- we have used this to do remote interviews
150 - We give everyone in our firm the ability to use the video conferencing software. If they are in the office they can use one of the conference rooms or if they are traveling they can use the app. If they need to join someone from outside the firm we provide them a link to work with.
Evaluating Lifesize Video Conferencing and Competitors
Not Sure
I would actually not change the way Lifesize was selected. I would rather change the way we went about the selection and include the phone system and instant messaging into this search. I would rather have one product across the board so everything works together. I feel like this would be better.
This really was not even a close race between Skype and LifeSize. We wanted a product that would be seamless in our large and even the small conference rooms. We could not find an elegant way to get Skype for Business to work in a larger room. Even though it was "free" we still chose not to use it.
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
For us it was the fact we have been a Lifesize customer for many years. It was a logical progression for us to use their cloud based product when it was released. The fact that everything worked with our current hardware was also a plus. No further hardware investment was needed.
Lifesize Video Conferencing Support
Pros | Cons |
---|---|
Quick Resolution Good followup | Escalation required Difficult to get immediate help Need to explain problems multiple times |
Pre sales was great. They also helped us with the setup on our video conference units. This made sure that we had all the bugs worked out before we got going in production. This made the launch internally perfect. Since we had their attention it was quick to get answers as well as feature request.
Using Lifesize Video Conferencing
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- logging in
- dialing a meeting
- support logs
- having all the info needed in the client