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Lifesize Videoconferencing
Updated January 08, 2018

Lifesize Videoconferencing

Richard Aronson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

This was initially deployed as on premise model only. Since the initial deployment we have used some of the cloud services and find them to be competitive.
We use Lifesize internally to connect our offices via video and for external client connections across the globe.
  • Great quality HD conferencing
  • Easy to use for non technical users
  • Value priced
  • Good support/ rma processes
  • Directory function was limited
Well suited in the following scenarios:
  • Budget conscious installations
  • No ISDN requirements
  • Greenfield, all-Lifesize deployment
Less suited to the following scenarios:
  • Legacy ISDN connectivity required
  • Mixed vendor deployment - this is not to say that Lifesize will not work in a mixed vendor environment, but specifically around global directory management, some workarounds might be necessary

Lifesize Video Conferencing Feature Ratings

8.3
High quality audio
8
High quality video
8
Low bandwidth requirements
9
Not Rated
Desktop sharing
Not Rated
6.7
Calendar integration
Not Rated
Meeting initiation
8
Record meetings / events
8
Slideshows
4
Not Rated
Live chat
Not Rated
Q&A
Not Rated
Not Rated
Participant roles & permissions
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using Lifesize Video Conferencing

  • We have placed the smaller desktop models at executive's homes to enable company leaders to host calls across the globe from their homes.
5000 - Delivery, Operations, HR, training, Executive, Legal
Primary uses
1:) Customer interactions
2:) Hiring and interviewing
3:) Executive meetings
4:) Employee collaboration
5:) Training

Evaluating Lifesize Video Conferencing and Competitors

  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
The price to move to HD as compared to other competitive offerings

Lifesize Video Conferencing Support

Of the few support calls I have had some did not result in rapid closure. There seemed to be 2 scenarios. 1) Tier 1 did not having access to enough information to answer basic questions. 2) I had a more advanced case that spun around in tier 2 for a while and never really went anywhere. To be fair, I have also had some support issues that were closed on the the first call. I rated a 7 because while I cant say I have been 100% satisfied with the support experience, the support is somewhat typical of companies of that ilk, and my expectations were shaped accordingly.

Lifesize Video Conferencing Reliability