LinkedIn Sales Navigator - a tool with great potential (but significant shortcomings)
September 16, 2024

LinkedIn Sales Navigator - a tool with great potential (but significant shortcomings)

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with LinkedIn Sales Navigator

The tool is effective when it works. However, when it does not work, in my opinion, you will not be assisted. You receive an amount of inmails every month, and they are good for reaching out to new contacts. But, in my experience, often the credits, i.e., the inmails are not credited to your account without delays - and the custumer service agents cannot help you. So if it is important to you to reach out to leads, be wary. In my experience, this option does not work as outlined in the ads/descriptions.

Pros

  • Locating leads

Cons

  • Living up to promised conditions
  • Providing inmail credits on time
  • Customer service agents' ability to help
  • The potential to connect / reach out to 50? leads per month
  • Missing out on reaching 50+ leads per month due to missing inmail credits as a recurring problem
In my experience, because of missing inmail credits and customer service agents' inability to help amend the issue

Do you think LinkedIn Sales Navigator delivers good value for the price?

No

Are you happy with LinkedIn Sales Navigator's feature set?

No

Did LinkedIn Sales Navigator live up to sales and marketing promises?

No

Did implementation of LinkedIn Sales Navigator go as expected?

I wasn't involved with the implementation phase

Would you buy LinkedIn Sales Navigator again?

No

LinkedIn Sales Navigator is (would be) great if it worked effectively. There is great potential in being able to reach out to people via inmails. Unfortunately, in my opinion, one often finds this service lacking/not working.

LinkedIn Sales Navigator Feature Ratings

Advanced search
4
Identification of new leads
3
List quality
3
List upload/download
2
Ideal customer targeting
3
Load time/data access
3
Contact information
7
Company information
5
Industry information
3
Lead qualification process
1
Smart lists and recommendations
3
Salesforce integration
2
Company/business profiles
8
Alerts and reminders
7
Data hygiene
1
Automatic data refresh
2
Tags
2
Filters and segmentation
Not Rated
Sales email templates
2
Append emails to records
2

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