Khoros communities is great to leverage connecting to your customers
August 24, 2018
Khoros communities is great to leverage connecting to your customers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
We use it for a number of products in our group. It allows us to connect to customers; customers connect to us and customers to connect to each other.
- Interactive discussion forums
- Ideas exchange for tracking ideas submitted by customers ; implementation by product team
- Customization to our customers needs
- Direct marketing/nurture campaigns leveraging the software is more challenging than it should be.
- Significant positive ROI, as we have documented proof that customers who are active in the community are more active in the product.
- We have saved millions of dollars in deflected support costs.