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Khoros Communities Review
March 03, 2020

Khoros Communities Review

Melissa Potvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

The Khoros Community is being utilized across many teams and departments within Qlik, most notably within Marketing, Support, Customer Success, and Product Management. The Khoros Community is utilized as a primary delivery channel or 'hub' that allows us to connect and interact with our many Qlik users and fans across the globe. Being able to connect with our members is of paramount importance - we help them by answering questions and/or address challenges they may be facing -we have teams standing by to do just that.
  • The platform has strong capabilities that assist us to drive SEO optimization.
  • Analytics. Community Analytics thru Admin Panel and/or LSI is powerful.
  • Early Access Programs allow us the opportunity to see what's coming while allowing us to also be part of the process to give our feedback.
  • Account Team Coverage. the Khoros Team has always been there to assist us often at a moment's notice.
  • Customizations - You will need access to developer resources for sure.
  • Content Types - More needs to be done to bring in some of the key functionality that made Jive so great - such as with groups and events.
  • UI - need easier ability to manipulate the UI perhaps in a drag and drop capacity.
  • Back-end moderation controls - Should not have to buy another package (CARE) to do what we need to do to moderate effectively.
  • Our community has grown in membership by 62% in year 1 post launch.
  • We've embedded countless employees into the community process achieving over 25% growth in Internal participation rates.
With Khoros you are able to scale without fear of degradation in performance. You can grow and/or modify the 'structure' of your community as you need to.
I highly recommend the use of Khoros' Success Services which are points-based professional services 'packages' - it feels like an a la carte menu of options to select from. If you have projects on your horizon there is likely a package you can utilize to help you execute on that project. Offerings range from assessments and audits to execution of deliverables.

I highly recommend a support option that will give you a dedicated manager to assist in managing support cases. This was a challenge for us initially but after upgrading our support we already feel the difference. We consider the Khoros team an extension to ours.
The platform offers you out of the box functionality to set roles and permissions which will allow you to give advanced capabilities to the folks that may need it, an important thing to consider if you are a small team that has to manage a large community.
  • Product feedback
  • New feature ideas
  • Access to learning and training resources (e.g. product coaching)
Gamification capabilities requires setup - the range of possibilities is endless. OOTB is rather basic yet you do have the ability to modify and add/increase gamification controls (ranks, badges) to be as creative as you need to be. Lots of options to grow and improve here if there is a desire to do so.
  • Khoros had a clear migration path for Jive users.
  • Khoros is a platform that can scale.
  • Khoros allows us to spread and share knowledge while allowing us to continue to build trust and credibility with all our loyal fans.
With the Khoros platform, you are well suited to scale. If there is a desire to grow your community you can feel comfortable that Khoros can grow with you. Khoros is well suited in a situation where you want to host both internal and external audiences as the roles/permissions/security setup allows you to create gates in situations where it is warranted. Khoros seems complicated both in implementation effort and cost to use for a 'small' community.