Our company uses LiveAgent across all of our departments worldwide. Since we've started using LiveAgent helpdesk a year ago, we now truly work as a team. All the client inquiries are now easily managed and distributed to appropriate departments. The API is great which lets us to connect LiveAgent to our own software to improve the efficiency even further. User Interface is great and intuitive, the mobile app is awesome. Of course, LiveAgent has a few flaws but they are so small and overall the software is well-designed, efficient and the workflow has never been so great!