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Good all-in-one customer support solution
January 14, 2020

Good all-in-one customer support solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We are using LiveAgent in our customer support department, as it solves problems with many different services (phone support, email support, and chat support) and combines statistics from different areas.
  • Ticketing system.
  • Statistics of agents.
  • UX for agents.
  • Instagram integration is lacking.
  • Better organization in customer support.
  • Better solutions for KPI of agents.
LiveAgent is a great solution if you need a solution for customer support in total (calls, emails, chat, and social media), especially for small or medium-sized teams. However, it is not very cheap for big teams, so choose wisely!