Fabulous & Extremely Awesome All-in-One Multichannel, Multibrand Help Desk with Call Center & Live Chat
May 20, 2020
Fabulous & Extremely Awesome All-in-One Multichannel, Multibrand Help Desk with Call Center & Live Chat
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent is being used across the whole organization. We have 4 different brands & are using it as omnichannel sales & customer support software. We receive queries from mixed channels from our customers as this is the messaging app era. We are using it with Facebook & Email tickets primarily but we will soon implement Instagram & WhatsApp (upcoming) channels in it.
- Omnichannel support.
- Multi brand.
- Call center with web to web voice & video.
- Their UI.
- Limitations with plugin support for single brand only.
- It's been a very smart decision.
- No regret as nothing is 100% perfect & they are working every time on new features.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes