LiveAgent: the best-for-less Ticket Management tool
May 27, 2020

LiveAgent: the best-for-less Ticket Management tool

Ricardo Passos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We are using it to manage our customers tickets, and it is helping us a lot with the report and management features.
  • Managing tickets.
  • Reporting.
  • Automation.
  • Nothing to say.
  • LiveAgent has a great price with many features.
Very good support team.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

LiveAgent is a great tool and we really recommend it for ticket management.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated