Great Ticketing System!
February 08, 2021
Great Ticketing System!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
My school recently separated from the church that was hosting us, in the separation we needed a help-desk ticketing system, we eventually landed on LiveAgent and have not regretted the decision. LiveAgent is across the entire PreK - 8th Grade school for our help-desk ticketing system, it is intuitive and easy to use.
Pros
- User friendly.
- Easily configurable.
- Superb support.
Cons
- Have not come across any yet.
- We have been using LiveAgent since August and the numbers are still being analyzed.
- SolarWinds Web Help Desk (WHD) and HubSpot CRM
LiveAgent was way easier to configure and setup initially and was more customizable (branding, signatures, directory, notifications, etc.).
LiveAgent was also easier for our teachers and administrators to use, and had a smaller learning curve.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes
Comments
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