Overall Satisfaction with LiveChat
We use LiveChate in order to outsource our customer support staff and focus more holistically on that aspect of the business.
- Reduces incoming customer support emails
- Allows for better tracking and understanding what is of concern to our customers
- Part of the fees for Livechat can have the previous cost of labor removed.
- There is an added value of 24/7 customer service representatives. Customers feel connected to the brand at any time they please.