Partially paid for by reduced staffing expenses.
April 19, 2016
Partially paid for by reduced staffing expenses.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
We use LiveChate in order to outsource our customer support staff and focus more holistically on that aspect of the business.
Pros
- Reduces incoming customer support emails
- Allows for better tracking and understanding what is of concern to our customers
- Part of the fees for Livechat can have the previous cost of labor removed.
- There is an added value of 24/7 customer service representatives. Customers feel connected to the brand at any time they please.
Comments
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