LiveChat

LiveChat

Score 9.0 out of 10
LiveChat
Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where...

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Recent Reviews

LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LiveChat, and make your voice heard!

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



LiveChat Features

  • Supported: Live Chat
  • Supported: Help Desk
  • Supported: Customization Options
  • Supported: Traffic & activity monitoring
  • Supported: Reports & stats
  • Supported: Archives
  • Supported: Engagenment
  • Supported: Feedback
  • Supported: Integrations
  • Supported: Multiple languages support
  • Supported: Mobile apps
  • Supported: After hours form
  • Supported: Branding
  • Supported: Social media
  • Supported: Native apps
  • Supported: File sharing
  • Supported: Notifications
  • Supported: Transfers
  • Supported: Tags
  • Supported: Security
  • Supported: API & webhooks

LiveChat Screenshots

Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Chat window can be customized. Social media icons can be added for social engagement.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Screenshot of Dashboard - a real-time glimpse of your customer service to display on a big screen.Screenshot of LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Visitors list and client details display valuable information useful during chats with customers.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.

LiveChat Videos

LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews and Ratings

 (129)

Attribute Ratings

Reviews

(1-25 of 43)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
LiveChat is well suited for many cases across our products, for example when users are desperate to get help or urgently need to know something, it is much more efficient to open a request via LiveChat since the question will be easily answered in less than 5 minutes instead of creating ticket backlog that would take longer, its perfect suited for all companies that must help their customers to be honest.
Shafiq Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
Helen Kinnear | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Live chat is great when looking to provide customers or clients with a quick and efficient way to contact the business. Live chat allows simple queries to be answered in a timely fashion reducing inbound emails and calls which take longer to deal with and resolve.
May 14, 2021

LiveChat review

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I would highly recommend LiveChat. Despite small problems it is great for dealing with customer problems and making your customer support much better. I personally used it [for] three months as a intern in our bank's customer care division and and I mostly had great experience while using it. LiveChat would be especially well suited for large firms, who have a lot of customers. If you have a relatively small firm, I would personally recommend you to acquire a software that is more affordable.
Score 9 out of 10
Vetted Review
Verified User
After about a year of use, I cannot find any major downside to this program. It provides an easy, convenient way for customers to contact any member of our staff, consolidates all of the sessions in a daily report, gives reminders if questions have been unanswered, really, everything just works. As a multi-franchise auto dealer, we have six separate websites each with sections for sales, parts, accessories, service, and body shop, as well as myriad social media accounts, and the ability to just have one tool in order to control all these communications is invaluable and makes responding to questions far easier.
Score 9 out of 10
Vetted Review
Verified User
We have incorporated this software to our websites so that customers can reach out to us and we can solve their problems as quick as possible. It is a fast and reliable means of communication which has sometimes prevent customers to send an email or call us which is a great thing to save time.
Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I would recommend LiveChat for the reasons mentioned before. It is very easy to use and even if you are not familiar with chat support software, It is even easier to learn. It has an easy, open UI with the main tabs on the left and customer support for your team if you should ever need it. We only needed it during set-up with the coding.
Cristina Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LiveChat is great with allowing the customer to ask a quick question and allow quick Customer Care interactions which [alleviate] the customer having to call or email the team. However if a customer is contacting us regarding receiving damaged product and such, it will not allow the customer to attach an image which is not convenient for the customer or our company.
Score 7 out of 10
Vetted Review
Verified User
I believe that LiveChat is well suited for scenarios where agents are handling straightforward day to day queries as it allows them to respond to clients in real-time and they can handle multiple chats at once. I believe it is less useful in situations where a relationship needs to be built with the client, or when tackling complex issues which need to be discussed back and forth.
Score 10 out of 10
Vetted Review
Verified User
I definitely believe that all customer service companies should use LiveChat as a program, as it is very easy to use, provides tracking data and archives all chats for review. When an applicant is coming into a chat after receiving an error, we are able to view where within the application they received the error. This provides better insight on how to assist the customer and provide accurate details to the engineering team, especially if the issue is front or back end.
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Good for every business but not for the new ones since it is a little bit expensive. This is quite accessible and very easy to use for customers who want to reach the store or enterprise for whatever concern they may have. I hope it will become more affordable for small types of businesses too.
Jason Shindler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It is great to use when the web site user is making a buying decision or signing up for a free product. It can help the user get answers to questions that they were wondering about that may stop them from making a purchase. It can help make the web site appear more responsive to the user's needs.
Adaeze Ojeifo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think LiveChat is perfectly suited for teams and Customer Service departments seeking to have a helpdesk program that can be learned quickly by their support staffs.

Organizations in search of a cheap yet efficient medium for real-time communication with customers will find LiveChat a good fit too.
Abimbola Kolor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is the one software I will recommend for website based customer support service. I will also recommend this program for teams looking to cut their financial budget expended towards training new team members to use software.With a tool like LiveChat, there is very minimal training required before a team member is able to adequately take charge of the software. When compared to alternative support mediums like a support email or call center support, I will suggest a LiveChat backed app/website support for teams (small, medium, and large).This alternative is cheaper and makes it very easy for support agents to multi-task by addressing multiple web visitors at the same time.
Dominic Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It thrives in situations where your company needs to reach inbound clients over text. It's less appropriate if they prefer another means of communication. Perhaps these options could be implemented. If it gave an option to attach phone or email contact options it would be very helpful. I assume this is not the case because of a conflict of interest.
Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
When you have a good product that offers solutions to a group of people, and you want to have contact with users to explain what the product is about, LiveChat is the program that will help you do that. The use of this software provides information to people about something. That is the strength of this program.

It is a schedule that should not be used with friends chat or to meet someone. It must be a strict business program.
Score 8 out of 10
Vetted Review
Verified User
We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and it's been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customization, but overall, I would recommend it highly. I've tested at least 4 of the "top" live chat apps out there but we came back to this one, as it was the best overall. First of all the support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. It also has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.
Florence Bawah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is the most suitable Helpdesk solution for teams. Be it small startup teams, medium-sized organizations, and large organizations; the ability for LiveChat to scale is unbelievable. We have had situations where we moved from the regular tens of chats a day to hundreds of chats in a day, without having any problem. The customer support team at LiveChat have also been doing a fantastic work, which has only made it pleasant doing business with LiveChat.
CYNTHIA AVEH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LiveChat ticks all of the expectations a customer care department or team can anticipate from a helpdesk tool. It is cheap and affordable for small teams. It is fast, mobile compatible and provides teams with extra icing on the Cake from what they have paid for.

LiveChat is perfect for measuring sales conversions especially in a small team like ours, where everyone takes on multiple hats and, as such, it is important to measure the amount of sales activity or influence of every member of the team who has contributed at the end of a specific period.
LiveChat is suitable for teams who like to measure the performance of their customer care department on a day to day basis. With the LiveChat daily chat summary, team leads are better equipped to actualize this.

Anthonia Aveh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is appropriate for a customer care team which wants to communicate with its customers and users via a web interface chat system. In terms of scalability, when compared with other support mediums, it is the most efficient and the cheapest support medium amongst the many support means via which customers can reach out to my firms support team.
Naomi Tenabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LiveChat is perfect as a website or smartphone app chat agent via which users can reach out to product administrators if they encounter obstacles or setbacks while using a product. It is also a perfect program for marketing teams who need extra insights into characteristics of their web traffic. Which can come in handy towards improving their marketing efforts.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This tool should be used for medium companies that have a number of employees where the implementation of this activity is a leap forward and not a burden or become an adornment of the company. The idea is to make chat your presentation letter or an innovative post-sale service. Certainly, my experience has shown me that it is not necessary to install this app when we are in a process of formation in a company since in this phase personal communication is necessary since we must make ourselves known by the environment. Time and needs will tell us when the time is right to install this technology, although there are always visionaries in life and this will definitely change.
Amarachi Okere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Livechat is very well suited for use on websites, as it has got a great mobile compatibility; which ensures it offers the same quality screen experience across all devices.

Livechat does a good job in the aspect of web visitor chat ratings. This Livechat feature enables web visitors to use the "Thumbs up" and "Thumbs down" icon to rate the quality of service they get from a helpdesk agent, immediately after a chat is completed. Chat rating enables helpdesk agents to know when they are doing a good job and also does give them an idea when their performance doesn't meet the expectation of a client. Overall, it helps the quality assurance team at Jobberman to effectively rate the performance of individual helpdesk agents.

Adenike Omoboriowo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is the perfect tool to stay in touch with people on our website and guide them to the right action or direction on the website. LiveChat makes it easy for teams to measure their support service performance, by looking up the grade given them by web visitors at the end of a chat session. LiveChathelps remove the customer inquiry workload on the call center support and email support service at Iroko tv, as it is a much more effective means to respond to customers faster and in the process get rid of long web visitor queues.
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