Livechat - great tool for frontline reps and the admin setting it up
Rating: 8 out of 10
December 19, 2023
JA
Vetted Review
Verified User
4 years of experience
Starting at $20 per month per user
View Pricing Overview
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…
Learn from top reviewers
Livechat - great tool for frontline reps and the admin setting it up
Rating: 8 out of 10
December 19, 2023We use it for 2 use cases
-Assist the existing customers coming in our website to ask for product support
-Assisting prospects for Sales (the sales reps also use this product ...
the best true livechat on market
Rating: 10 out of 10
November 8, 2021This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users pre...
LiveChat review
Rating: 9 out of 10
May 14, 2021In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currentl...
Tigran Petrosyan
Analyst - Finance and Accounting
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANK
1 year of experienceReally good. Really easy to use. Kind of pricey, but worth it!
Rating: 9 out of 10
April 26, 2021We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat opt...
Mark DiNallo
Director - Other
Service Director
Morong Falmouth Audi Porsche VW Mazda
1 year of experienceSo far, the smoothest ride ever
Rating: 9 out of 10
April 24, 2021We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can hand...
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Pricing
Starter
$20
Cloud
per month, billed annually per user
Team
$41
Cloud
per month, billed annually per user
Busniess
$59
Cloud
per month, billed annually per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20 per month per user
Product Demos
LiveChat Home and Chats section
YouTube
Engaging Customers with Chat
YouTube
How to install LiveChat on a WordPress website
YouTube
LiveChat App Installation for Windows, macOS, iOS, and Android
YouTube
LiveChat Demo: All the Must Know Features
YouTube
LiveChat Product Tour: How to use LiveChat
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.
LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.
LiveChat can be tried free for 14 days.
LiveChat Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chat notifications
- Supported: Prospecting
- Supported: Third-party integrations
- Supported: Chat widgets
- Supported: Chat transfer
LiveChat Screenshots
LiveChat Videos
LiveChat Tour
Mobile customer service
LiveChat Integrations
- ActiveCampaign
- amoCRM
- BigCommerce
- BigCommerce Enterprise Unpublished
- Campaign Monitor by Marigold
- Desk.com (discontinued)
- Dropbox
- Dropbox Business
- Drupal
- GetResponse
- Google Analytics
- Google Analytics 360 (discontinued)
- Google Tag Manager
- Highrise CRM (discontinued)
- iContact
- Joomla!
- LogMeIn Rescue
- Intuit Mailchimp
- Nutshell CRM
- PrestaShop
- Salesforce Service Cloud
- Twilio Segment
- Shopify
- TeamViewer
- Volusion
- Woopra
- WordPress
- Zendesk Suite
- Shift4Shop
- CoreCommerce
- Talkdesk
- X-Cart
- Square Online
- WooCommerce
- Elevio by Dixa
- Sugar Sell (SugarCRM)
- Microsoft Dynamics 365
- Google Ads
- FullContact
- Adobe Commerce
- Magento Open Source
- AmeriCommerce by Cart.com
- EKM
- Meta Business Suite
- OSI Affiliate Software
- WHMCS
- Zen-Cart
LiveChat Competitors
LiveChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | All |
LiveChat Downloadables
- 3rd edition Customer Service Report which describes the current customer service trends in various industries. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.
- A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on a website.
- Different types of greetings can be used to engage visitors. Their effectiveness can be viewed on different pages.
Frequently Asked Questions
LiveChat starts at $20.
LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.
Reviewers rate Support Rating highest, with a score of 7.3.
The most common users of LiveChat are from Small Businesses (1-50 employees).
LiveChat Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 43)
LiveChat review
Rating: 9 out of 10
May 14, 2021
TP
Vetted Review
Verified User
1 year of experience
Really good. Really easy to use. Kind of pricey, but worth it!
Rating: 9 out of 10
April 26, 2021
MD
Vetted Review
Verified User
1 year of experience
So far, the smoothest ride ever
Rating: 9 out of 10
April 24, 2021
AA
Vetted Review
Verified User
1 year of experience
the best true livechat on market
Rating: 10 out of 10
November 08, 2021
RP
Vetted Review
Verified User
3 years of experience