the best true livechat on market
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve …
LiveChat
LiveChat
LiveChat
Starting at $20 per month per user
View PricingOverview
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where...
Recent Reviews
Awards
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Top Rated
2019
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Pricing
View all pricingStarter
$20
Cloud
per month, billed annually per user
Team
$41
Cloud
per month, billed annually per user
Busniess
$59
Cloud
per month, billed annually per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $20 per month per user
Product Demos
LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.
LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.
Users can try LiveChat for free, for 14 days.
LiveChat Features
- Supported: Live Chat
- Supported: Help Desk
- Supported: Customization Options
- Supported: Traffic & activity monitoring
- Supported: Reports & stats
- Supported: Archives
- Supported: Engagenment
- Supported: Feedback
- Supported: Integrations
- Supported: Multiple languages support
- Supported: Mobile apps
- Supported: After hours form
- Supported: Branding
- Supported: Social media
- Supported: Native apps
- Supported: File sharing
- Supported: Notifications
- Supported: Transfers
- Supported: Tags
- Supported: Security
- Supported: API & webhooks
LiveChat Screenshots
LiveChat Videos
LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service
LiveChat Integrations
- ActiveCampaign
- amoCRM
- BigCommerce
- BigCommerce Enterprise Unpublished
- Campaign Monitor
- Desk.com
- Dropbox
- Dropbox Business
- Drupal
- GetResponse
- Google Analytics
- Google Analytics 360
- Google Tag Manager
- Highrise
- iContact
- Join.me (discontinued)
- Joomla!
- Rescue
- Mailchimp
- Nutshell CRM
- PrestaShop
- Salesforce Service Cloud
- Twilio Segment
- Shopify
- TeamViewer
- Volusion
- Woopra
- WordPress
- Zendesk Support Suite
- Shift4Shop
- CoreCommerce
- Talkdesk
- X-Cart
- Weebly
- WooCommerce
- Elevio by Dixa
- Sugar Sell (SugarCRM)
- Adobe Business Catalyst (Discontinued)
- Microsoft Dynamics 365
- Google Ads
- FullContact
- Magento Commerce Cloud (formerly Magento)
- Americommerce
- ekmPowershop
- Google+
- HelpIQ
- OSI Affiliate
- WHMCS
- Zen-Cart
- Magento2
LiveChat Competitors
LiveChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | All |
LiveChat Downloadables
- Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.
- A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.
- Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.
Frequently Asked Questions
LiveChat starts at $20.
LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.
Reviewers rate Support Rating highest, with a score of 7.3.
The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).
LiveChat Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
View all alternativesCompare with
Reviews and Ratings
(129)
Attribute Ratings
Reviews
(1-25 of 43)- Popular Filters
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November 08, 2021
the best true livechat on market
- savings on money
- easy to setup and escalate
- positive customer experience
- Sales and support.
- This helps us save time.
- It save expense.
Score 9 out of 10
Vetted Review
Verified User
- Customers get the answers they are looking for quicker.
- Allows us to provide a 24/7 service.
- If internet connection is lost briefly, chat is dropped on both user and customers end.
May 14, 2021
LiveChat review
- As I mentioned before, LiveChat can be used to evaluate the quality of the service provided by your employees.
- LiveChat can ease the work done by your Customer Care team. In addition, it is very easy and fast to learn how to work with LiveChat, so you would need less time to train your new customer care specialists.
- You can have much better customer care service and your clients will be much more satisfied.
- It is expensive, but we have definitely noted an increase in overall customer satisfaction since implementation.
- It has radically simplified our ability to manage incoming leads from various sources.
- Has helped to standardize responses to incoming queries and the ability to monitor chats easily has helped to hold people accountable for proper follow through.
April 26, 2021
Best chat support for customers in realtime
- Keeps me updated with the latest notifications.
- Can deal with each customer on proper time.
- Live chat can save time and prevent phone calls and emails.
April 24, 2021
So far, the smoothest ride ever
- We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
April 24, 2021
LiveChat Customer Care Review
- Cost per user is expensive
- Overall staff are able to handle more contacts in a given period of time, saving on staffing costs.
November 16, 2019
Great Product! Chat with customers in REAL-TIME!!
- Metrics - positive.
- Data collection - positive.
- Accurate archives - positive.
- Downloand/print PDF of archived chats - positive.
November 04, 2019
LiveChat Accessibility
Score 9 out of 10
Vetted Review
Verified User
- ROI - Good enough.
- Usage - Love the clean menus and also the loading speed of the back-end.
- Mobile support - Very accessible for everyone.
February 17, 2019
Livechat: easy to use and very helpful on e-commerce sites.
- It has been responsible for aiding several free seminar signups every month
- It hasn't cost a lot of money
- It saves staff time
February 08, 2019
Our Customer Service department works faster thanks to LiveChat.
- LiveChat has led to a reduction in the staff strength at the Customer Service department, and this has, in turn, led to more financial resource saved.
- LiveChat has assisted my organization in making our customers happier, and happy customers are likelier to spend more than unhappy customers.
- Faster response time to customer queries and complaints.
December 10, 2018
LiveChat is perfect for small, medium, and large teams.
- LiveChat has improved the time spent addressing issues and complaints posed to the customer support team by website visitors and website alike.
- It has saved us financial resource both in terms of the number of customer support agent we need to maintain and how we do not need to engage new employees in any form of specialized, formal training to introduce them to.
- Overall,because we are able to respond to customer queries faster thanks to LiveChat and due to the multiple integration option it provides my team, LiveChat has directly led to increase sales conversion.
August 24, 2018
LiveChat best inbound chat solution.
- It generates more inbound leads. The cost is relatively low versus the lines of communication it opens.
August 07, 2018
LiveChat: a good experience by chatting with clients
- The ability to communicate with users to provide information and help them with their concerns is priceless
- We can serve people at any time of the day
August 01, 2018
The most feature-packed support solution.
- Live chat volume.
- The percentage increment in profit.
- AOV increased because of answering the customer's query in real time via Live Chat.
- LiveChat has helped us in minimizing our budget spending on maintaining an effective customer support medium. This has been the most cost-effective and most efficient way via which we are available to respond to user complaints. Without being bothered by increasing phone bills or poor phone call quality during bad weather.
- LiveChat has been helpful for the marketing department as they have been able to leverage on data analytics provided by LiveChat to determine how much of an impact, ongoing marketing campaigns have had on website traffic.
- Our website bounce rate currently stands at 30% and I believe LiveChat has a role to play in this. Usually, we have about 20% of new customers contacting us on the website who appears to be confused about what's next after accessing the website. Therefore I imagine they will simply leave the website if there was no option for them to talk to an agent.
June 25, 2018
LiveChat provides us extra leverage on our clients.
- LiveChat has been so effective that we really do not have any other formal means of reaching out to my team except LiveChat. To think LiveChat costs us just 33$ every other month is an entrepreneurs dream as we would have expended more than twenty times that amount to even manage a two-man call center team.
June 19, 2018
A support medium, our customers have come to trust.
- LiveChat has reduced the web visitor bounce rate on my organization's website. Rather than web visitors just making their conclusions with little data to help; Livechat ensures they can speak with an agent in real time before making the wrong conclusion.
- LiveChat has saved us a lot in the financial resource. At the moment, the majority of issues and complaints by our customers are addressed via the Livechat medium which has proven to be far more efficient and cheaper in contrast to our call center support option.
- LiveChat ensures we have a faster response time to queries and inquiries from our customers. Because it has got a low overhead cost, we have been able to recruit as many agents as possible to create a seamless experience for our customers. Also, we have leveraged on Livechat features such as "Bot engine" and "Canned responses" to improve the speed at which we respond to customer queries.
May 24, 2018
LiveChat is a Sales Partner.
- Livechat has improved the speed at which we are able to respond to customer complaints and questions.
- Livechat has provided us with important analytical insights into the performance of our helpdesk team . Making it easy for the marketing team to know super performing helpdesk agents and agents whose performances are below par.
- Livechat provides us with insights into the kind of traffic we get on our website. This enables us effectively tailor our marketing efforts towards addressing weak points shown us by LiveChat's analytical reports.
May 21, 2018
When the time comes, technology awaits you.
Score 9 out of 10
Vetted Review
Verified User
- Our response times have improved by 80 percent.
- The client-provider relationship is much better than before installing the LiveChat.
- Sometimes we need qualified personnel to attend this part of our organization and sometimes it is difficult to find and overload the existing staff.
May 18, 2018
LiveChat is easy and useful
- We have seen a greater number of RFI's and demo requests.
- We see way more education taking place on the website through chat.
April 23, 2018
Perfect tool for our helpdesk team.
- Livechat has enabled us respond to our clients dis-satisfaction better ,faster and much more efficiently than we would had done without the use of Livechat at Jobberman.
- Livechat has made it easy to effectively measure the performance of each and every helpdesk support agent , without us even having to be by their side physically or run through thousands of chat conversation line.
- Livechat does support its users with weekly ,sometime monthly articles and write-ups about best customer service practices and we have overtime , leveraged on some of these documentations to improve on the quality of our customer service.
April 16, 2018
LiveChat makes our sales numbers better.
- LiveChat has made it easier to measure the performance of every support agent on the customer care team. Helping to identify agents who are at their best and the ones who need extra motivation or training.
- LiveChat has also reduced the overhead cost associated with maintaining a customer care team, by greatly reducing instances when customers and partners send an email or reach out to our call center. Since the livechat service is faster than emails and phone calls; most of our customers rather send us a message via Livechat.
- LiveChat has improved the web visitor bounce rate on our website. As Live agents are always available to trigger messages to visitors and guide them towards the right action on the website.