LiveChat

LiveChat

Score 9.0 out of 10
LiveChat
Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where...

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Recent Reviews

LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LiveChat, and make your voice heard!

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



LiveChat Features

  • Supported: Live Chat
  • Supported: Help Desk
  • Supported: Customization Options
  • Supported: Traffic & activity monitoring
  • Supported: Reports & stats
  • Supported: Archives
  • Supported: Engagenment
  • Supported: Feedback
  • Supported: Integrations
  • Supported: Multiple languages support
  • Supported: Mobile apps
  • Supported: After hours form
  • Supported: Branding
  • Supported: Social media
  • Supported: Native apps
  • Supported: File sharing
  • Supported: Notifications
  • Supported: Transfers
  • Supported: Tags
  • Supported: Security
  • Supported: API & webhooks

LiveChat Screenshots

Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Chat window can be customized. Social media icons can be added for social engagement.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Screenshot of Dashboard - a real-time glimpse of your customer service to display on a big screen.Screenshot of LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Visitors list and client details display valuable information useful during chats with customers.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.

LiveChat Videos

LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews and Ratings

 (129)

Attribute Ratings

Reviews

(1-25 of 43)
Companies can't remove reviews or game the system. Here's why
May 14, 2021

LiveChat review

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • As I mentioned before, LiveChat can be used to evaluate the quality of the service provided by your employees.
  • LiveChat can ease the work done by your Customer Care team. In addition, it is very easy and fast to learn how to work with LiveChat, so you would need less time to train your new customer care specialists.
  • You can have much better customer care service and your clients will be much more satisfied.
Score 9 out of 10
Vetted Review
Verified User
  • It is expensive, but we have definitely noted an increase in overall customer satisfaction since implementation.
  • It has radically simplified our ability to manage incoming leads from various sources.
  • Has helped to standardize responses to incoming queries and the ability to monitor chats easily has helped to hold people accountable for proper follow through.
Adaeze Ojeifo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • LiveChat has led to a reduction in the staff strength at the Customer Service department, and this has, in turn, led to more financial resource saved.
  • LiveChat has assisted my organization in making our customers happier, and happy customers are likelier to spend more than unhappy customers.
  • Faster response time to customer queries and complaints.
Abimbola Kolor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • LiveChat has improved the time spent addressing issues and complaints posed to the customer support team by website visitors and website alike.
  • It has saved us financial resource both in terms of the number of customer support agent we need to maintain and how we do not need to engage new employees in any form of specialized, formal training to introduce them to.
  • Overall,because we are able to respond to customer queries faster thanks to LiveChat and due to the multiple integration option it provides my team, LiveChat has directly led to increase sales conversion.
Florence Bawah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • LiveChat has helped us in minimizing our budget spending on maintaining an effective customer support medium. This has been the most cost-effective and most efficient way via which we are available to respond to user complaints. Without being bothered by increasing phone bills or poor phone call quality during bad weather.
  • LiveChat has been helpful for the marketing department as they have been able to leverage on data analytics provided by LiveChat to determine how much of an impact, ongoing marketing campaigns have had on website traffic.
  • Our website bounce rate currently stands at 30% and I believe LiveChat has a role to play in this. Usually, we have about 20% of new customers contacting us on the website who appears to be confused about what's next after accessing the website. Therefore I imagine they will simply leave the website if there was no option for them to talk to an agent.
CYNTHIA AVEH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • LiveChat has been so effective that we really do not have any other formal means of reaching out to my team except LiveChat. To think LiveChat costs us just 33$ every other month is an entrepreneurs dream as we would have expended more than twenty times that amount to even manage a two-man call center team.
  • LiveChat has successfully helped us grow our mailing list on a daily basis. We have always integrated our Livechat to our marketing software - MailChimp and this has made it easy to add new website visitors to our MailChimp newsletter list automatedly.
Anthonia Aveh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • LiveChat has reduced the web visitor bounce rate on my organization's website. Rather than web visitors just making their conclusions with little data to help; Livechat ensures they can speak with an agent in real time before making the wrong conclusion.
  • LiveChat has saved us a lot in the financial resource. At the moment, the majority of issues and complaints by our customers are addressed via the Livechat medium which has proven to be far more efficient and cheaper in contrast to our call center support option.
  • LiveChat ensures we have a faster response time to queries and inquiries from our customers. Because it has got a low overhead cost, we have been able to recruit as many agents as possible to create a seamless experience for our customers. Also, we have leveraged on Livechat features such as "Bot engine" and "Canned responses" to improve the speed at which we respond to customer queries.
Naomi Tenabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Livechat has improved the speed at which we are able to respond to customer complaints and questions.
  • Livechat has provided us with important analytical insights into the performance of our helpdesk team . Making it easy for the marketing team to know super performing helpdesk agents and agents whose performances are below par.
  • Livechat provides us with insights into the kind of traffic we get on our website. This enables us effectively tailor our marketing efforts towards addressing weak points shown us by LiveChat's analytical reports.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Our response times have improved by 80 percent.
  • The client-provider relationship is much better than before installing the LiveChat.
  • Sometimes we need qualified personnel to attend this part of our organization and sometimes it is difficult to find and overload the existing staff.
Amarachi Okere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Livechat has enabled us respond to our clients dis-satisfaction better ,faster and much more efficiently than we would had done without the use of Livechat at Jobberman.
  • Livechat has made it easy to effectively measure the performance of each and every helpdesk support agent , without us even having to be by their side physically or run through thousands of chat conversation line.
  • Livechat does support its users with weekly ,sometime monthly articles and write-ups about best customer service practices and we have overtime , leveraged on some of these documentations to improve on the quality of our customer service.
Adenike Omoboriowo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • LiveChat has made it easier to measure the performance of every support agent on the customer care team. Helping to identify agents who are at their best and the ones who need extra motivation or training.
  • LiveChat has also reduced the overhead cost associated with maintaining a customer care team, by greatly reducing instances when customers and partners send an email or reach out to our call center. Since the livechat service is faster than emails and phone calls; most of our customers rather send us a message via Livechat.
  • LiveChat has improved the web visitor bounce rate on our website. As Live agents are always available to trigger messages to visitors and guide them towards the right action on the website.
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