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TrustRadius
LiveChat

LiveChat

Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Learn from top reviewers

Livechat - great tool for frontline reps and the admin setting it up

Rating: 8 out of 10
December 19, 2023
IncentivizedVetted ReviewVerified User
We use it for 2 use cases -Assist the existing customers coming in our website to ask for product support -Assisting prospects for Sales (the sales reps also use this product ...
Continue reading
Joshua Alhat
Manager - Sales
Operations Manager, Sales
QP
LiveChat4 years of experience

the best true livechat on market

Rating: 10 out of 10
November 8, 2021
IncentivizedVetted ReviewVerified User
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users pre...
Continue reading
Renan P
Employee - Customer Service
Technical Support Engineer
Plesk
LiveChat3 years of experience

LiveChat review

Rating: 9 out of 10
May 14, 2021
IncentivizedVetted ReviewVerified User
In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currentl...
Continue reading
Tigran Petrosyan
Analyst - Finance and Accounting
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANK
LiveChat1 year of experience

Really good. Really easy to use. Kind of pricey, but worth it!

Rating: 9 out of 10
April 26, 2021
IncentivizedVetted ReviewVerified User
We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat opt...
Continue reading
Mark DiNallo
Director - Other
Service Director
Morong Falmouth Audi Porsche VW Mazda
LiveChat1 year of experience

So far, the smoothest ride ever

Rating: 9 out of 10
April 24, 2021
IncentivizedVetted ReviewVerified User
We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can hand...
Continue reading
Ashia Ackov
Director - Product Management
Game Producer
MMGD Studioz
LiveChat1 year of experience
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Pricing

View all pricing

Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Integrations

LiveChat Competitors

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

LiveChat Downloadables

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 43)

Livechat - great tool for frontline reps and the admin setting it up

Rating: 8 out of 10
Incentivized
December 19, 2023
JA
Joshua Alhat
Operations Manager, Sales
QP (Computer Software, 201-500 employees)
Vetted Review
Verified User
LiveChat
4 years of experience
Pros
  • The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
  • The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
  • Their integration between LiveChat and ChatBot is pretty seamless and since both of them are from the same company, it's works pretty well.
Cons
  • We use the mid tier plan, our support lead did not get the reporting that he wanted to, however that was available on Enterprise which is expensive for us.
  • The pricing recently went through a huge change. It did affect us.

LiveChat review

Rating: 9 out of 10
Incentivized
May 14, 2021
TP
Tigran Petrosyan
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANK (Banking, 1001-5000 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
View profile
Pros
  • It allows to mange full customer support process to see how many customer care specialists online.
  • If there are no customer care specialists in the system (this can occur primarily in the night shifts) LiveChat allows customer to get a ticket and ask a question. When the [actual] customer care specialists are back they can answer the question and send it to the email that was provided on ticket.
  • It allows to supervise the conversation between your specialists and the customer. For example, if there is a problematic situation or there is a new employee in the customer care department and you want to rate their writing skills you can enter and see their past chats and how they managed to answer questions that were given them by the customers.
  • It allows to transfer chats between agents. This can help you if the customer chose the wrong group for asking a question.
  • It gives an opportunity to write direct messages to your clients when they are online.
  • It allows customer care specialists to tag chats. This can help you to understand from which section customers have most questions and include them in the F.A.Q of your website.
Cons
  • It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
  • When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
  • Occasionally when you open a new tab, you might lose your current conversation.

Really good. Really easy to use. Kind of pricey, but worth it!

Rating: 9 out of 10
Incentivized
April 26, 2021
MD
Mark DiNallo
Service Director
Morong Falmouth Audi Porsche VW Mazda (Automotive, 51-200 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
Pros
  • Really simple, easy to use interface.
  • Excellent analytics and reporting setup.
  • Makes it very simple to transfer an existing chat session to a more appropriate individual or team.
Cons
  • Price point is a little on the high side, making it difficult for some small businesses to justify.
  • When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
  • Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.

So far, the smoothest ride ever

Rating: 9 out of 10
Incentivized
April 24, 2021
AA
Ashia Ackov
Game Producer
MMGD Studioz (Entertainment, 1-10 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
View profile
Pros
  • LiveChat has an easy to navigate UI. Most of the tabs you need are on the left and self explanatory.
  • If the team itself has any issues with the software, there is a small help tab on the bottom right for immediate tech support. Not sure if it is 24/7 but quick response.
  • There is also a "Reports" tab that makes it easy for the management department to keep track of tickets answered and task to assign.
Cons
  • We had to hire someone to add it to our website because it requires code to be added.
  • They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there.
  • Other than that, everything else is very convenient for our team.

the best true livechat on market

Rating: 10 out of 10
Incentivized
November 08, 2021
RP
Renan P
Technical Support Engineer
Plesk (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
LiveChat
3 years of experience
Pros
  • fast
  • efficient
  • multitasking
Cons
  • n/a
  • n/a
  • n/a
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