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Remote Support Simplicity
February 01, 2014

Remote Support Simplicity

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

Our organization in my previous role, mostly used LogMeIn Rescue to support the various university departments. It allowed us technicians to easily remote-in and assist any user who is having issues. The biggest advantage for our use was we could remote to a client who was off-campus. Those clients who are recruiters for the university, often went without support beforehand. Now they are given full support.
  • Remote assistance without the worry of port security on user computers.
  • Practically no learning curve.
  • They include features such as chat and file transfer.
  • Connections were not always reliable.
  • Remote support on mobile devices.
  • Reaching to clients who are off-campus.
  • Very easy to learn from the technician standpoint.
  • Client learning curve to download the file and run it.
  • RealVNC,Windows RDP
While Windows RDP and RealVNC are easier to use from a technician standpoint, they potentially could leave security holes within your network infrastructure. LogMeIn Rescue provides the security and ease of use to provide clients the support they need.
Being that I no longer work as a technician, I cannot give a definite answer. If I still worked as a technician, I would definitely urge my supervisor to renew the use of LogMeIn Rescue. Once implemented and fine tuned, it is a reliable product.
For a large university with many departments in other buildings and recruiters that are off-campus, LogMeIn Rescue really is a quality product to use. While nothing beats an in-person visit, LogMeIn Rescue is a great solution for quick fixes. I would definitely recommend this to anyone who has off-campus clients.