Why we love LogMeIn Rescue
December 11, 2018

Why we love LogMeIn Rescue

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue makes it simple to support end users, remotely access resources, and keep tabs on everything in between. We really enjoy the product, as it's made our support interactions with customers much more efficient, both for the techs and the customer. Gaining access is simple for both parties involved.

Pros

  • Logmein Recuse makes setting up a support session as simple as hitting that download button.
  • The support tools offered are unmatched. With the ability to gain and maintain remote access we're able to resolve 90% of trouble calls in less than half an hour.
  • The price point is on par with other products with similar features, but their support is amazing.

Cons

  • The user interface could use a little improvement. While it's only gotten better over the years, sometimes that one feature you want is just buried.
  • User management is another area for improvement. I'd like to see more granularity on setting tech permissions.
  • The price tag, while comparable to other products, being a consumer I'd like to see this product cost a little bit less.
  • We've made our environment much more efficient by switching to LogMeIn Rescue.
  • We were able to see an improvement in customer satisfaction by improving support time.
  • Techs are much more efficient thanks to the simplicity of the software.
Honestly both of these programs have a very similar feature set, security, access, etc. As well the price tags for either one are pretty similar for what we do. What drew us to LogMeIn Rescue was the end user support from the company. Outstanding.
LogMeIn Rescue us great for gaining and maintaining remote access to end user workstations for tech support. While we've used it to maintain access to servers, there are certainly better products to accomplish this. Another one offered specifically by LogMeIn is Central and it's a great product as well.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
8.6
Screen sharing
10
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
6
Remote management of servers & workstations
7
Remote Active Directory® management
8
Centralized management dashboard
9
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Comments

More Reviews of LogMeIn Rescue by GoTo

  1. Home
  2. Remote Desktop Software
  3. LogMeIn Rescue by GoTo Reviews
  4. User Review of LogMeIn Rescue by GoTo