Item: LogMeIn Rescue by GoTo
Rating: 7
Author: Rob Rotundo

Use Cases and Deployment Scope

We used LogMeIn Rescue to help connect to our clients when they have issues. Our help desk department uses it mostly, more than anyone else in the organization. The best problem this resolves is getting to our clients quickly. Back in the day, we had to roll a tech out to a client to resolve their issues. Now, assuming the end user has internet, we can connect to their machines in seconds.

Pros and Cons

Fast connection to clients
Good file transfer
Fairly good cost

Easier connections
Cheaper price

Return on Investment

It has saved us some money as we don't have to roll out a tech
Increased customer satisfaction

Alternatives Considered

GoToMeeting and ConnectWise Control (formerly ScreenConnect)

We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out when trying to connect to them without confusing them too much.

Other Software Used

Microsoft Office 365, Microsoft Office 2016, ConnectWise Manage, Continuum RMM, Datto, Webroot SecureAnywhere

Likelihood to Recommend

LogMeIn Rescue is well suited for a company looking to quickly be able to connect to the devices and users they support without having to roll a tech out for each issue reported by a client. It helps overall cost as we don't have to pay techs mileage and it saves a lot of time.

LogMeIn: better than most

Overall Satisfaction with LogMeIn Rescue