LogMeIn: better than most
Rob Rotundo | TrustRadius Reviewer
December 11, 2018

LogMeIn: better than most

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We used LogMeIn Rescue to help connect to our clients when they have issues. Our help desk department uses it mostly, more than anyone else in the organization. The best problem this resolves is getting to our clients quickly. Back in the day, we had to roll a tech out to a client to resolve their issues. Now, assuming the end user has internet, we can connect to their machines in seconds.
  • Fast connection to clients
  • Good file transfer
  • Fairly good cost
  • Easier connections
  • Cheaper price
  • It has saved us some money as we don't have to roll out a tech
  • Increased customer satisfaction
We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out when trying to connect to them without confusing them too much.
LogMeIn Rescue is well suited for a company looking to quickly be able to connect to the devices and users they support without having to roll a tech out for each issue reported by a client. It helps overall cost as we don't have to pay techs mileage and it saves a lot of time.

LogMeIn Rescue Feature Ratings

Screen sharing
8
File transfer
7
Instant message
5
Secure remote access with Smart Card authentication
3
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
4
Initiate remote control from mobile
5
Remote management of servers & workstations
7
Remote Active Directory® management
5
Centralized management dashboard
6
Session record
5
Annotations
5
Monitoring and Alerts
4
Multi-platform remote control
5