LogMeIn, A Great Tool for Your Company!
December 21, 2018

LogMeIn, A Great Tool for Your Company!

Timothy Campus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue in order to support our many clients with various hardware and software issues. So far our hardware support department using LogMeIn Rescue. It's a great versatile tool that I proudly support. It addresses the issue of not having a technician onsite for every location that we support, which is over 2000 offices and growing daily. I would highly recommend this application to anyone!
  • File Transfer
  • Process and system information at a glance
  • Multiple ways to connect
  • Ease of use for the client
  • Time it takes to connect for the client.
I have used TMS remotely control in the past and SCCM. I would place LogMeIn on a equal level with these other products. All three have their advantages and disadvantages. The advantage with TMS is that you can remote into another computer at any given time. However I can see many security risks with this ability.
LogMeIn Rescue is great for remotely supporting clients for many needs. However I believe it's greatly suited for remotely controlling a client's computer. The file transfer function is very easy to use and it well suited for pushing files that are needed for updates, malware/virus scans, etc. Overall, LogMeIn is well suited for a multitude of scenarios.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
9
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
8
Session record
9
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
9