LogMeIn Helps Businesses Help Clients
December 20, 2018

LogMeIn Helps Businesses Help Clients

Ashley Babiarz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

Our department uses LogMeIn to assist our clients with computer issues. LogMeIn allows us to help walk users through solutions or complete more intricate troubleshooting. LogMeIn saves us time and helps us get our clients back to work in an efficient manner.
  • Ease of use
  • Ability to elevate agent rights
  • Ability to control screen remotely
  • Having the ability to send a user a link for connection would be nice.
  • Have a warning system when another agent is about to kick your session.
  • LMI has a positive effect on ourlr business objectives by allowing us to assist customers in an efficient manner. This helps us meet our customer SLAs.
LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain.
LogMeIn is great for assisting users who are not particularly tech savvy or have a complicated issue.
LogMeIn does not work as well for trying to assist users when troubleshooting domain connection issues.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control