LogMeIn Helps Businesses Help Clients
December 20, 2018
LogMeIn Helps Businesses Help Clients
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
Our department uses LogMeIn to assist our clients with computer issues. LogMeIn allows us to help walk users through solutions or complete more intricate troubleshooting. LogMeIn saves us time and helps us get our clients back to work in an efficient manner.
- Ease of use
- Ability to elevate agent rights
- Ability to control screen remotely
- Having the ability to send a user a link for connection would be nice.
- Have a warning system when another agent is about to kick your session.
- LMI has a positive effect on ourlr business objectives by allowing us to assist customers in an efficient manner. This helps us meet our customer SLAs.
LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain.