LogMeIn Helps Businesses Help Clients
Ashley Babiarz | TrustRadius Reviewer
December 20, 2018

LogMeIn Helps Businesses Help Clients

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

Our department uses LogMeIn to assist our clients with computer issues. LogMeIn allows us to help walk users through solutions or complete more intricate troubleshooting. LogMeIn saves us time and helps us get our clients back to work in an efficient manner.
  • Ease of use
  • Ability to elevate agent rights
  • Ability to control screen remotely
  • Having the ability to send a user a link for connection would be nice.
  • Have a warning system when another agent is about to kick your session.
  • LMI has a positive effect on ourlr business objectives by allowing us to assist customers in an efficient manner. This helps us meet our customer SLAs.
LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain.
LogMeIn is great for assisting users who are not particularly tech savvy or have a complicated issue.
LogMeIn does not work as well for trying to assist users when troubleshooting domain connection issues.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
8
Instant message
5
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
4
Centralized management dashboard
5
Multi-platform remote control
6