Awesome product for accessing remote clients
Amber Lesperance | TrustRadius Reviewer
December 20, 2018

Awesome product for accessing remote clients

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

LogMeIn is currently used by my department to log into our customers' environments. We use this for troubleshooting software problems, transferring files, or installing software. Some of our employees use it in an unattended mode which allows them to access the client's servers when they need to for the duration of a project.
  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
  • Error logging can always be improved, like when a customer cannot connect to a session.
  • In additional to error logging, many of my emails to the support address have not received a response.
  • I'm not entirely sure about this but I believe it has been positive because we are able to provide better customer service, which makes happy customers.
I prefer LogMeIn over TeamViewer because it performs better. When I dial in with a customer, there is no latency in the connection, and I am able to start the program as a service, which allows me to take control even when there are UAC prompts on the screen. The chat window is also better, as is the file transfer. I think the overall performance of LogMeIn is better.
I use LogMeIn whenever I can for troubleshooting. If I need to control a computer, it is fantastic for that purpose. It is quick and easy to use. However, if I need to present something, it is not the best. I can share my screen, but if I need demo something, I would use another software for that purpose.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
4
Remote management of servers & workstations
8
Session record
7
Annotations
7