LogMeIn Rescue could be better
January 20, 2019

LogMeIn Rescue could be better

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is being used by the IT department to connect to the organization's employees in order to help solve computer related problems remotely. The organization has many employees who are located off-site or who travel. LogMeIn Rescue enables the IT department to connect to these employees and assist them with computer problems.
  • Helps us connect to users
  • Appears to have no delay
  • Some users have issues with approving the app on their computers.
  • Mac computers need special permissions before being able to use it.
  • We used another remote connect program before and LogMeIn is more complicated to use.
LogMeIn is good when you have a lot of employees who travel or work off-site. LogMeIn is not good when the user you are assisting is sitting right next to you.

Rescue Feature Ratings

Screen sharing
7
File transfer
2
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
7
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6