LogMeIn - Solid Product
February 12, 2019

LogMeIn - Solid Product

Ric Hayman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to support our help desk customers on devices we do not directly manage.
  • Remote control
  • Moving files
  • Remote reboot and reconnect
  • Remote access to mobile devices
  • Easy remote access.
  • Possibly gain new recurring clients by assisting them immediately.
  • Travel savings.
TeamViewer Enterprise is very similar to LogMeIn Rescue, so much so that switching to it wasn't really going to get us any new features. Dameware is much less expensive, but definitely inferior remote control. Splashtop is similar but doesn't provide as seamless a process. It is definitely cheaper though.
Good for remote access to machines where an end user is there and gives good general remote control. Not very well suited to supporting mobile devices.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
2
Remote management of servers & workstations
1
Remote Active Directory® management
1
Centralized management dashboard
1
Session record
6
Annotations
3
Monitoring and Alerts
1
Multi-platform remote control
3