Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

At my company, we used LogMeIn Rescue to perform remote support calls. When there was some problem on the machines or some user needed administrator permissions to install software, this application was used to grant remote access to the technical team. As the company worked mostly home office, it worked very well. Machines for new employees were also configured remotely by this software.

Pros and Cons

Remote access
Realtime chat
Screen share

It has problems with Apple computers

Return on Investment

Helps support without having to allocate staff locally
License price is not cheap

Alternatives Considered

TeamViewer and AnyDesk

In relation to other software, LogMeIn Rescue, I believe, is the most complete and with the greatest amount of functionality. This may or may not be an advantage. There are simpler free platforms that can fill the need for remote assistance.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Other Software Used

AnyDesk, TeamViewer

Likelihood to Recommend

You can use LogMeIn Rescue to provide remote support to your users. Being able to share screens, make calls, answer text chats, and other features. If you are away from your office and need to work remotely, you can use LogMeIn Rescue to access your physical machine and work wherever you want as if it were a terminal.

A Robust remote access software.

Overall Satisfaction with LogMeIn Rescue