A Robust remote access software.
September 23, 2021

A Robust remote access software.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

At my company, we used LogMeIn Rescue to perform remote support calls. When there was some problem on the machines or some user needed administrator permissions to install software, this application was used to grant remote access to the technical team. As the company worked mostly home office, it worked very well. Machines for new employees were also configured remotely by this software.
  • Remote access
  • Realtime chat
  • Screen share
  • It has problems with Apple computers
  • Helps support without having to allocate staff locally
  • License price is not cheap
In relation to other software, LogMeIn Rescue, I believe, is the most complete and with the greatest amount of functionality. This may or may not be an advantage. There are simpler free platforms that can fill the need for remote assistance.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?


You can use LogMeIn Rescue to provide remote support to your users. Being able to share screens, make calls, answer text chats, and other features. If you are away from your office and need to work remotely, you can use LogMeIn Rescue to access your physical machine and work wherever you want as if it were a terminal.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated