Ultimate remote access and support solution.
November 05, 2021
Ultimate remote access and support solution.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue has been used throughout the company as a definitive tool to assist with remote support. I am part of the helpdesk team, and as a support analyst, I use it together with my team to solve problems and answer user requests remotely. It is software with great design and construction, easy to access, and be accessed remotely to install applications, drivers, printers and solve technical problems on users' devices. I also use it to interact with users using messaging and file transfer.
Pros
- Outstanding for secure remote support of user devices.
- Allows interaction with users using chat.
- Multiple sessions.
- Scheduled remote diagnostics.
- Helps you to troubleshoot and install applications remotely.
Cons
- Reports can be better.
- A bit complicated interface for beginners.
- Remote access has reduced our time to resolve issues. Faster and more intuitive.
- Our users are happier and more satisfied with providing the remote service.
- Better interaction with users during remote access.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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