LogMeIn Rescue is great for remote support
November 08, 2021

LogMeIn Rescue is great for remote support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use it to allow remote control of some critical servers from outside our network. It removes the need to make holes in the firewall and tweak server settings. We use it to allow 3rd party vendors access. It allows us to keep our network secure with minimal effort and minimal risk.
  • Easy remote access
  • Secure remote access
  • Easy to setup and deploy
  • Seems like they change the program often
  • Streamlines remote support
The two products are very similar; however, the layout of LogMeIn Rescue makes it a more user-friendly application. LogMeIn Rescue was a little more complex to get working through our firewall, which tells me it is a little more secure of an application. LogMeIn Rescue has a better pay structure than TeamViewer.

Do you think Rescue delivers good value for the price?

Yes

Are you happy with Rescue's feature set?

Yes

Did Rescue live up to sales and marketing promises?

Yes

Did implementation of Rescue go as expected?

Yes

Would you buy Rescue again?

Yes

Microsoft Endpoint Manager (Microsoft Intune + SCCM), Eset Endpoint Antivirus, Jamf Pro
LogMeIn Rescue is great for any size business to allow remote access into secure devices, allowing you to keep the security settings intact. While it can be a little spendy for a smaller shop to afford, the benefits outweigh the negatives. It is a fast, secure, reliable way to remote control your machines. We had demoed it for when students were learning from home also.

Rescue Feature Ratings

Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Multi-platform remote control
10