Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it to allow remote control of some critical servers from outside our network. It removes the need to make holes in the firewall and tweak server settings. We use it to allow 3rd party vendors access. It allows us to keep our network secure with minimal effort and minimal risk.

Pros and Cons

Easy remote access
Secure remote access
Easy to setup and deploy

Seems like they change the program often

Return on Investment

Streamlines remote support

Alternatives Considered

TeamViewer

The two products are very similar; however, the layout of LogMeIn Rescue makes it a more user-friendly application. LogMeIn Rescue was a little more complex to get working through our firewall, which tells me it is a little more secure of an application. LogMeIn Rescue has a better pay structure than TeamViewer.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

Microsoft Endpoint Manager (Microsoft Intune + SCCM), Eset Endpoint Antivirus, Jamf Pro

Likelihood to Recommend

LogMeIn Rescue is great for any size business to allow remote access into secure devices, allowing you to keep the security settings intact. While it can be a little spendy for a smaller shop to afford, the benefits outweigh the negatives. It is a fast, secure, reliable way to remote control your machines. We had demoed it for when students were learning from home also.

LogMeIn Rescue is great for remote support

Overall Satisfaction with LogMeIn Rescue