Great product that leads to more efficient and effective client interactions!
Overall Satisfaction with LogMeIn Rescue
[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.
Pros
- Allows for multiple users
- Allows control of the user's screen
- Handles larger user monitor resolutions
Cons
- Some clients find it difficult to download and run the file.
- Allows for faster resolutions to support calls
- Allows for better control of remote machines
Teams works great for larger meetings but I find it more difficult to control the remote machine compared to LogMeIn Rescue. Teams does integrate with Office Outlook more effectively. GoToAssist works well but some users struggle to connect and the links are much longer, making it more difficult for a user to utilize. GoToAssist doesn't automatically send a link as you can do with LogMeIn.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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