Great product that leads to more efficient and effective client interactions!
January 19, 2022

Great product that leads to more efficient and effective client interactions!

Daniel Specht | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.
  • Allows for multiple users
  • Allows control of the user's screen
  • Handles larger user monitor resolutions
  • Some clients find it difficult to download and run the file.
  • Allows for faster resolutions to support calls
  • Allows for better control of remote machines
Teams works great for larger meetings but I find it more difficult to control the remote machine compared to LogMeIn Rescue. Teams does integrate with Office Outlook more effectively. GoToAssist works well but some users struggle to connect and the links are much longer, making it more difficult for a user to utilize. GoToAssist doesn't automatically send a link as you can do with LogMeIn.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

[LogMeIn Rescue] is great when two internal users have to access an external user's machine. It's great for users we are remoting into having a high-resolution monitor. [LogMeIn Rescue] doesn't work as well for presenting to a large group. It also doesn't work well when there are multiple external users attempting to join the same meeting.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Monitoring and Alerts
10
Multi-platform remote control
10