Rescue to the RESCUE Always there, NEVER let's me down!
May 23, 2022

Rescue to the RESCUE Always there, NEVER let's me down!

Chris Peters Sr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

I use Rescue to support network remote computers and users. I have come out of the area and out-of-state users, that are not on my typical setup (lab tech) that I need to support. Rescue has been the best tool I have found to successfully support the staff I need to support and in the easiest most efficient way.
  • user friendly
  • easy to gain remote access
  • always available
  • Pricing - I feel it is a bit high for as little as i use it
  • possibly update the UI's to look more modern
  • Rescue is still an essential tool necessary for supporting my organization
  • it has saved a lot of travel time and provided remote access and down time
I was horrible, this was not by ANY means an easy-to-use product to support end-users. We attempted several times to utilize that and possibly switch from Rescue, however, it is NOT user friendly at all, the end-users had to be walked through step by step the process to use it,

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I previously attempted to utilize Rescue for every PC on my domain. That focus has since changed, I have LabTech on every pc ON my domain now and use that remote agent very easily and efficiently and love it. I do however still have a few users that are not utilizing company equipment and are working either in the immediate area or state. Rescue still proves to be the best tool for supporting those staff members.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record