LogMeIn Rescue is the only remote product we want to use
December 28, 2021

LogMeIn Rescue is the only remote product we want to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.
  • Ease of connection to client
  • File Transfer
  • Remote reboot
  • Support for multiple monitors
  • More feedback on client side for easier connection
  • Lengthen time of link being live from 20 to 60 minutes
  • spell check in chat window
  • Save clients cost of remote visits
  • Improved clients satisfaction rating to 99%
  • Made our company a premier software provider
LogMeIn [Rescue] is simpler and less expensive than any competing product we have used. Other products require [a] lengthier set up and configuration before a connection could be established. Remote control and sharing are also complicated with other apps. The integrated chat feature is much easier to see and use with LogMeIn Rescue.

Do you think Rescue delivers good value for the price?


Are you happy with Rescue's feature set?


Did Rescue live up to sales and marketing promises?


Did implementation of Rescue go as expected?


Would you buy Rescue again?


LogMeIn Rescue is well suited anytime remote access to one computer is needed. With file transfer and remote reboot capabilities, the solution allows for assistance from simple to complex server install scenarios. LogMeIn Rescue is not ideal for webinars or demonstration scenarios where multiple remote connections are required.

Rescue Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session