LogMeIn Rescue Review
February 19, 2025

LogMeIn Rescue Review

Nishant Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

I am an admin and we use it to cater a client. We take remote sessions/access of user's machine to help them troubleshoot issues. Application support, IT Service Desk, Help desk, are few of the teams that use this. apart fromt hat we also have the end user support team that assists users using the LogMeIn Rescue. Our users have the calling card installed on their machines

Pros

  • Remote access
  • Live translate
  • Invite technician to the same session

Cons

  • Translate is in Beta but needs to launch and come into prod soon
  • If a mobile feature was available, that would be helpful
  • No impact i believe as we've been using it since a long time now
No impact on security/or any positive changes. definitely it doesn't hamper or compromise the security
The LogMeIn Rescue tool works and can be customised for Mac PCs as well

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Main feature my organization/me utilize is the remote control of user machines

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Comments

More Reviews of LogMeIn Rescue

  1. Home
  2. Remote Desktop Software
  3. LogMeIn Rescue Reviews
  4. User Review of LogMeIn Rescue