Item: LogMeIn Rescue
Rating: 10
Author: Mohammad Farooq

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

I use LogMeIn Rescue application to remotely connect with customer's computer screen for troubleshooting the software. Customer needs our assistance with software malfunction, software upgrades/updates and assisting customer to walk through with the issues that they face when using our software. LogMeIn Rescue is quick, fast & user-friendly both for organization's employees & customers

Pros and Cons

Pros

Basically, the screenshare is quick and fast without any hassle
Never found any glitches or lags when using remotely into customer's computer
The best part is now LogMeIn Rescue has come up with download free remote access

Cons

I was looking to see if customer can skip downloading file then running it. But this was recently rectified and a new feature already been released. So no complaints here
Nothing as such as of now
Nothing as such as of now

Return on Investment

Positive: First thing comes to mind is user-friendly, fast, reliable
Positive: No download required, straight get to the remote session and help the customer
FYI, being into product support (Not a company owner/decision maker) so unable to tell here about ROIs and Revenue
I'm an employee with company [...]

Usability

Me being an agent and a user in company for the past 3 months now, technically it does not require any training, as the application itself is easy to understand. By using LogMeIn Rescue all this long, it's very user-friendly, easy to access, best connectivity and easy for all the customers to be trusted

Security

Being an employee n an organization, LogMeIn Rescue application is trust worthy by every employees along with customers. I never had an instance where customer question us back asking "Is the application legit?". That's how a trust is built within organization & customers.
So LogMeIn Rescue is so useful to us as being in Product Support to technically help all our customers which requires a screenshare.

The best part of LogMeIn Rescue is where we can switch monitors from our end to view on customer's computers. I guess as much as I know no other application like Microsoft Teams does not have this (I'm not sure if paid version have it or not)

Customizability

Well LogMeIn Rescue is one of the top brands that comes to mind when organization need such application to help their customers get satisfaction over call with technical stuff.
All permissions are pro-active to both end user & customers, so anybody can go through that brief instructions before they allow access to their computers

Alternatives Considered

LogMeIn Rescue

Being in Product Support in the company, I require to get access to customer's screenshare and help resolve the issues that they face. So LogMeIn Rescue offers such a user-friendly application with minimal efforts to get those access with all the permissions and help resolve the concern of the customers

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Other Software Used

LogMeIn Rescue

Likelihood to Recommend

As being working in product support, it requires multiple times to connect with customer's screen to help troubleshoot technically over software, LogMeIn Rescue has always been by first priority over Microsoft Remote Desktop Connection which needs too many entries to make in order to pass through to connect their computer, also to mention Microsoft Teams also one of them. But the functionality, speed, and user friendly approach is what LogMeIn Rescue offers which tops all the others in the market

LogMeIn Rescue Feature Ratings

Comments

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