Item: LogMeIn Rescue
Rating: 10
Author: Jan Ahmed

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

I use it as a support tool to remote on to customers machines who struggle with instructions on the phone, it makes it easier for me as I can then see ahts going on, guide a customer through or even take control and perform actions such as installations on my own its very handy!

Pros and Cons

Pros

Having the option to email a link to a customer is handy when customers have stricter IT
The online portal is getting there, I managed to view a session to help a customer massively
its quite simple to direct a customer due to the short length of the web address

Cons

Could do with a lick of paint on the app
It can be a bit complicated to navigate for less tech savvy users
Sometimes it wont connect or maintain connection not sure how LogMeIn Rescue could help

Return on Investment

Customers like how easy it is to get me on
Its great for customers that perfer technicain to do the work
Not much to me as im just an employee

Usability

Mostly but it isnt much good for people that are not very tech literate as sometimes you cna be sat there guiding someone for about 20 mins, it doesnt download exactly the same across all computers either so you are literally guessing and can make it look like you dont know what you are doing

Alternatives Considered

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Likelihood to Recommend

More appropriate: When customer is struggling When customer is not IT literate When there are many tasks to perform

LogMeIn Rescue Feature Ratings

Comments

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Decent software