Item: LogMeIn Rescue
Rating: 8
Author: Verified User

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

We use for quick remote support for ad-hoc customers. It enables us to get access quickly without any specific IT knowledge at the remote end.

Pros and Cons

Pros

Quick
Easy to remember the logmein123 website address

Cons

An updated user interface. Its a little dated.
Easier updating of branding

Return on Investment

Recently the executable changed its MD5 hash and was detected by our security provider as malicious and had to be excluded prior to LogMeIn Rescue updating.

Usability

Most end users find the instructions easy.

Where touch screen only can be more tricky.

Customizability

I have never actually changed default branding. Some quick instructions would probably encourage me to do this.

Alternatives Considered

Splashtop

Existing customer familiarity.

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Other Software Used

Splashtop, RealVNC Connect

Likelihood to Recommend

LogMeIn Rescue is great for getting access to a shared device. Easy quick simple instructions can get pretty much any user to get a tech logged on.

LogMeIn Rescue Feature Ratings

Comments

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LogMeIn Rescue to Support UK end users