LogMeIn Rescue
February 19, 2025

LogMeIn Rescue

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to better assist clients with software-related issues. I's used on daily basis with the majority of clients who reach out to us.

Pros

  • Allows access to clients' machines
  • It's fast
  • It is secure

Cons

  • logging me out after every 15 minutes
  • It shortens the time we spend with a customer
It definitely makes it easier to provide support.
I often add my colleagues to sessions and sometimes transfer lead status. It's good overall.

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

It's useful for technical support

LogMeIn Rescue Feature Ratings

Remote Administration
8.0
Screen sharing
8
File transfer
Not Rated
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6

Comments

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