Item: LogMeIn Rescue
Rating: 8
Author: Sarthak Chopra

Overall Satisfaction with LogMeIn Rescue by GoTo

Use Cases and Deployment Scope

At my org, LogMeIn Rescue by GoTo is a life saver for remote IT support. It helps us to quickly troubleshoot issues for employees, no matter where they are at that point of time. From fixing software glitches to guiding through complex setups, it had Ensured smooth operations for my team specifically. Good job!

Pros and Cons

Pros

Good for real time remote trouubleshooting
Example when a co workers VPN stopped working, it can easily access their device and access the issue
multi device support available

Cons

I guess session delays can be improved
Also appreciate a more intuitive UI
Mobile support experience is great, can be made better

Return on Investment

Reduced downtime is definitely the biggest ROI
Quick issue fix had led to better employee experience
Eliminated the need for on side visist

Usability

Yes, LogMeIn Rescue by GoTo is great for users whether tech savvy or not. It can take full control so those even with zero technical skills, just watch as issues gets resolved. The simple pop features helps guide employees, but some pop ups and permissions can be confusing for beginners. Overall, it makes remote control easy and stress free to an extent.

Security

It has ensured security with encrypted connections and multi factor authentication, Keeping data safe during remote sessions. My team feels secure knowing it can only access what's needed with full visibility. Sessions log add accountability, boosting trust. It protects both company trust and data and privacy while maintaining a good credibility.

Customizability

I'd rate it a solid 9/ 10 here for Customisation. It offers flexible permissions for technicians, customisable security settings, and connection methods (eg file transfer etc) . Can even tailor the access and sessions options based on different roles. So pretty easy with the customisable, to be precise. Automated workflows can make it better too.

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Other Software Used

Trello

Likelihood to Recommend

When an employee's software crashes, it can take the full control, fix the issue an get them back to work. For hardware issues, like a faulty keyboard or network disconnection, remote access won't help much unfortunately. It's best when software troubleshooting is needed. Else, overall I don't see many issues with the same.

LogMeIn Rescue Feature Ratings

Comments

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Our go to software is LogMeIn Rescue by GoTo