Functional, but with definite room for improvement
February 20, 2025
Functional, but with definite room for improvement
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
Remote support of customers who use our hardware and software. The "Lens" feature is also used. Being able to connect in is important to be able to render support instead of trying to blindly talk people through procedures and gather information secondhand.
Pros
- Ease of use
- It does actually work
Cons
- Anytime we connect to a customer machine running Windows, font smoothing gets turned off, which makes text very difficult to read unless the technician opens systempropertiesperformance.exe to fix this, which wastes time.
- The file transfer feature is horrendously slow at times.
- The Calling Card takes exponentially longer to update than it does to install, and does so only when the customer actually goes to use it, which is extraordinarily inconvenient.
- The Unattended Access feature frequently fails, causing clients to go "offline."
- Slowness
- Extra time spent opening systempropertiesperformance.exe to fix the font smoothing that it turns off upon every single connection
- Waiting a long time for file transfers
Authentication features seem to be fine. Cryptography seems to be sufficient as well. Overall, I don't have much in the way of actionable commentary here. My biggest complaint is, as always, the fact that there is no way to turn off the "feature" that turns off font smoothing on the customer's Windows computer upon connection! That is the only thing I care about, aside from slow file transfers, being fixed, above all.
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not supporting older Windows builds, which Rescue does do, and is better for).
Do you think LogMeIn Rescue delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue again?
No
LogMeIn Rescue Feature Ratings
Using LogMeIn Rescue
15 - Remote support for customers running our hardware and software.
3 - Basic networking capabilities are sufficient. Its admin panel is a little bulky, but functional overall.
- Remote screen sharing
- Remote webcam
- Mechanical part and equipment troubleshooting
Using LogMeIn Rescue
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Initiating sessions
- Customer-facing applications
- Installing the Calling Card
- Updating the calling card
- Copying files (because of the slowness)
- Unattended Access (is very unreliable)
Yes, but I don't use it
Comments
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